A huge resource that often goes undiscovered and unused is participating in the Community Discussions, which are monitored by RSA employees (including Support Engineers, Product Developers, Product Managers, and more), partners, and other RSA power users. Community Users that participate frequently in the discussions, and search the Discussions area and Knowledge Base areas for answers to their questions report much faster answers to their questions.
Searching Documentation and the Knowledge Base, Including Advanced Search
"When you encounter a problem, most of the time you aren't the only person that has ever encountered that problem before. To this end, the RSA Community boasts a huge selection of articles that have been crafted by support from real cases. The answers to your questions could be a quick search away.
Check out this article for more about using the Knowledge Base to your advantage.
The easiest method to engage customer support on the Community is to use the Case Portal on the RSA Community to open and manage cases.
1. Make sure you are logged into the RSA Community