Getting an access denied error when trying to download agents/clients. Also unable to create a new a case (seeing Access not permitted message). Please advise. Thanks!
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We found, that there is not possibility now to change/translate RADIUS response messages from Identity Router.
Because changes based on previous authentication mechanism, it's little bit complicated to make universal manual for end users. It would be great to get possibility to translate this messages to another language and make them easier for end user.
For example message "Enter your SecurID OTP or select another method: 1 to Approve on your registered authenticator, 2 for Biometrics" is really tricky for end user who is not speaking English.
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Would it be possible to have some global setting in the Security Console where if the token “Last Used to Authenticate” date goes beyond a set period, the system would automatically unassign the token and put it back in the available pool. So if for example, I set it to that if the tokens have not authenticated with 90 days, then from this post (27/01/2023), all tokens that had not authenticated since 29 October 2022 would be unassigned. There would have to be some feature to exclude certain users (like users on long term leave) but if this could be an overnight maintenance task, it would help keep our licenced number of users in balance and add more tokens to the available pool.
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