Report preview and/or generation fails with 'java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser' error in RSA Identity Governance & Lifecycle (fontconfig)

The following error message shows in the stdout.log file:

10:05:01,888 ERROR [io.undertow.request] (default task-30) UT005023: 
Exception handling request to /aveksa/main: java.lang.NoClassDefFoundError: 
Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser
	at net.sf.jasperreports.engine.fill.JRBaseFiller.<init>(JRBaseFiller.java:124)

1. Login as the root user.
2. Run the following command to check if this is the problem cause.

# rpm -qa | grep fontconfig
#

2. If no result is returned, install the fontconfig package. 

# sudo yum install fontconfig*

3. Confirm the fontconfig font manager is now installed. The following command should return a result.

# rpm -qa | grep fontconfig
fontconfig-2.8.0-3.el6.x86_64

4.  Switch to the oracle user and restart RSA Identity Governance & Lifecycle  for your changes to take effect.

# su - oracle
# acm restart

• 000034519 -- Report preview and/or generation fails with 'java.lang.NoClassDefFoundError: Could not initialize class net.sf.jasperreports.engine.util.JRStyledTextParser' error in RSA Identity Governance & Lifecycle (font dependencies)
• 000033818 -- Report preview and/or generation fails with 'java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11GraphicsEnvironment' error in 6.9.1 and earlier versions of RSA Identity Governance & Lifecycle