Contact RSA Customer Support

Document created by RSA Link Team Employee on Dec 2, 2015Last modified by RSA Link Team on Mar 10, 2017
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This document provides information on how to engage the RSA Customer Support team for assistance.

My RSA Case Management Portal

The easiest method for contacting RSA Customer Support is to create a support case online using the My RSA case management portal.

  1. Click on My RSA in the main menu on RSA Link.


  2. Click on Create Case from the main menu in the My RSA portal.


  3. Select the type of case you wish to open and then click Continue.


  4. Fill out your contact information and select your preferred method of communication.


  5. Indicate whether your issue is affecting a production system, select your RSA product, and select a topic for the case.


    These options will be different depending on the type of case you selected in Step 3.
    The screenshot above is an example of a License, Download, or General Inquiry case, whereas the screenshot below is an example of a Technical Support case.


  6. Enter a Subject for the case, at which time you will be provided with suggested knowledge base articles that may address the issue or question.


  7. Provide a description of the issue and a brief explanation of how it is impacting your business.


  8. Optionally upload up to three attachments that pertain to the case, such as logs, images, etc.


  9. Select a severity for the support case.  Hovering over the severity levels will display a brief description.


  10. Click Submit to submit the support case to the appropriate team.

 

Communities on RSA Link

For non-urgent questions and issues, users can start a thread on the various product communities throughout RSA Link, which are monitored by RSA employees (including Technical Support Engineers, Product Managers, and more), partners, and other RSA customers.  You can also ask questions about RSA Link on the RSA Customer Support community.

 

More information about participating in the RSA Link communities can be found in the RSA Link Frequently Asked Questions.

 

 

Email RSA Customer Support

For general support topics such as issues with RSA Link or other RSA portals, a "Contact RSA" web form is available to engage the RSA Customer Support team, which is documented in the steps below.

  1. Navigate to https://support.rsa.com/contact in your browser.

  2. Click on the box labeled I'm not a robot and then click Continue.


  3. Enter your contact information and preferred method of communication.


  4. Select the reason you are contacting RSA Customer Support using the Request For drop down.


  5. Indicate which RSA product to which the issue relates, your username, and/or a license serial number if applicable.


  6. Provide a Subject and Description for the issue in the indicated fields.


  7. If applicable, upload any attachments relating to the issue and provide a description when needed.


  8. Click on the Submit Case button to submit the information to the RSA Customer Support team, who will contact you shortly thereafter.

 

 

Support Phone Numbers

Available to customers with a support contract.

Americas
USA800 995 5095
1-781-515-7700
1-781-515-7710 (fax)
Brazil0800 891 1997
Chile1230 020 3952
Colombia01800 9 154655
Mexico001 8009955095
EMEA
UK00800 772 49000
+44 1344 781100
+44 1344 781312 (fax)
Austria0800 291 234
Belgium0800 7 5216
Denmark00800 772 49000
Finland00800 772 49000
France00800 772 49000
Germany00800 772 49000
Holland00800 772 49000
Italy800 790847
Norway00800 772 49000
Spain00800 772 49000
Sweden00800 772 49000
Switzerland00800 772 49000
Asia-Pacific
Australia0011 800 7221-7221
+61 2 8873 5100
+61 2 8873 5000 (fax)
China800-810-3777 (In China)
800-819-0009
400-670-0009 (from a mobile phone)
Hong Kong+800 7221-7221
IndiaDial 000117 (AT&T gateway) wait for prompt
then dial 800 782 4362 and follow prompts
Japan 

0120-813-261  (In Japan)

+81 3 6830 3261  (Outside of Japan)

Korea+800 7221-7221
Malaysia1 800 882 853
New Zealand00 800 7221-7221
South Korea+800 7221-7221
Singapore+800 852 3538
+65 6415 5091
Philippines00 800 7221-7221
Taiwan00 800 7221-7221
Thailand001 800 7221-7221

‘+’ = IDD prefix code. Some countries have multiple IDDs, with each one used by a different long-distance carrier.

 

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