You can configure collection of identity router logs, download the files to your local file system in a zip file, and use the data for investigating problems on the identity router. Debug-level logging provides more detail than standard-level logging (the default). You can temporarily enable debug-level logging and then generate and download the log data collected while debug-level logging was enabled. For instructions, see Set the Identity Router Logging Level. For a list of files in the log bundle, see Contents of Identity Router Log Bundle.
Note: To save an existing log bundle, be sure to download it from the identity router and save it to your local file system before you generate a new bundle.
Before you begin
- You must be a Super Admin in the Cloud Administration Console.
- The identity router must be installed and configured to connect to resources on your network. For more information, see Deploying an Identity Router.
- Open a web browser and do one of the following:
- For Amazon cloud-based identity routers, go to https://<identityrouterIP>:9786/setup.jsp, where <identityrouterIP> is the private IP address of the identity router.
- For VMware and Hyper-V identity routers, go to https://<identityrouterIP>/setup.jsp, where <identityrouterIP> is the IP address of the identity router management interface.
- Sign into the Identity Router Setup Console.
- Click Diagnostics> Collect Logs.
- Click Generate New Log Bundle.
The log bundle is generated on the identity router. The log bundle is available for download until one of the following occurs:
- You generate a new log bundle.
- You delete the log bundle.
- It is automatically removed after seven days.
- To download a copy of the log bundle, click Download Logs.
- Save the file to your local file system.