Administrative roles control what you can view and manage in the Cloud Administration Console for the Cloud Authentication Service. For example, roles affect the management of identity routers, access policies, and user authenticators. Each administrator is assigned an administrative role with specific privileges. The Cloud Administration Console supports two administrative roles:
Help Desk Admin
Super Admins have unrestricted privileges in the Cloud Administration Console, including the ability to add or edit other administrators. Super Admins are responsible for setting up RSA SecurID Access for the first time, then maintaining, updating, and troubleshooting the deployment as necessary.
RSA creates one initial Super Admin account in the Cloud Administration Console and provides the associated username and password in an email message. Use this account to add new administrators. RSA recommends that you add multiple Super Admins so that if one Super Admin account needs a password reset, another Super Admin can access the account and change the password.
Note: Super Admins for the Cloud Administration Console can manage identity routers and settings in the Cloud Authentication Service. Settings in RSA Authentication Manager can be managed only by administrators with assigned roles in Authentication Manager. For example, identity routers that are embedded in Authentication Manager 8.5 or later can only be downloaded, installed, and deleted from the Security Console by administrators with appropriate roles in Authentication Manager.
To change an administrator's role, see Add, Edit, or Delete an Administrator in the Cloud Administration Console.
Help Desk AdministratorsHelp Desk Admins assist users who authenticate with the Cloud Authentication Service. Help Desk Admins can perform the following actions in the Cloud Administration Console.
|Help Desk Task||Reference|
|View the dashboard.||Cloud Administration Console Dashboard|
|View user information.||View User Information|
Delete users' registered authenticators (Authenticate devices, FIDO authenticators, known browsers)
|Delete a User's Authenticator|
|Generate device registration codes for Authenticate users.||Generate a Device Registration Code|
|Run reports on the Users > Reports page.||Run User Reports|
Unlock RSA SecurID Authenticate Tokencode, SMS Tokencodes, and Voice Tokencodes for users.
|Unlock a User's SMS, Voice, and Authenticate Tokencodes|
|Generate Emergency Tokencodes for users.||Provide an Emergency Tokencode to a User|
View, add, modify, and delete user phone numbers for SMS Tokencode and Voice Tokencode.
|Manage User Phone Numbers|
Use the User Event Monitor to troubleshoot user issues.
|Monitor User Events in the Cloud Administration Console|
Synchronize individual users with identity sources.
|Synchronize One User|
Reset their own passwords, but not reset passwords for other Help Desk Admins or Super Admins.
|Change Your Account Name and Password in the Cloud Administration Console|
Enable or disable user accounts for non-administrative users and Help Desk Admins, but not for Super Admins.
|Enable or Disable a User|
|Undelete users who are pending deletion.|