Cloud Authentication Service User Requirements

Document created by RSA Information Design and Development on Jul 14, 2016Last modified by RSA Information Design and Development on Sep 15, 2017
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The Cloud Authentication Service can prompt users for authentication through RADIUS clients, a browser to access web applications, or the RSA SecurID Authenticate app. Your users must meet the following requirements in order to authenticate.

 

RSA does not support installing the RSA SecurID Authenticate app on a rooted Android device, a jailbroken iOS device, or a rooted Windows device. Do not allow such a device in your deployment.

Supported Languages

The Cloud Authentication Service can prompt users for authentication in the browser or in the Authenticate app in the following languages:

  • English
  • Chinese
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

Browser Requirements

                              
Supported Browser Minimum Required Version
Internet Explorer 9

Microsoft Edge

38.14393.0.0
Chrome

PC or desktop: 32

Android: 35

Firefox 27
Safari

Mac: 6

iOS: 9.0

 

Authenticate Device Requirements

                            
Supported Device Minimum Required Operating System VersionMinimum Required App Version
Android5.01.5.3
iOS9.01.5.4
Windows PC or mobile device

Windows 10 Version 1511

Note:   If your company requires additional authentication to view the Authenticate Tokencode, Windows Hello must be enabled.

1.0.3
 
 

FIDO Token Requirements

FIDO tokens require Chrome 40 or later.

 

Eyeprint Verification Requirements

Eyeprint Verification uses EyeVerify's Eyeprint ID. Eyeprint ID is only available on devices supported by EyeVerify. For the list of supported devices, see http://www.eyeverify.com/supported-devices-sdk-3-1-and-below.

SMS Tokencode Requirements

SMS Tokencode requires a phone that can receive SMS messages.

 

 

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