Cloud Authentication Service User Requirements

Document created by RSA Information Design and Development on Jul 14, 2016Last modified by RSA Information Design and Development on May 18, 2018
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The Cloud Authentication Service can prompt users for authentication through RADIUS clients, a browser to access web applications, or the RSA SecurID Authenticate app. Your users must meet the following requirements in order to authenticate.

 

RSA does not support installing the RSA SecurID Authenticate app on a rooted Android device, a jailbroken iOS device, or a rooted Windows device. Do not allow such a device in your deployment.

Supported Languages

The Cloud Authentication Service can prompt users for authentication in the browser or in the Authenticate app in the following languages:

  • English
  • Chinese
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

Browser Requirements

                              
Supported Browser Minimum Required Version
Internet Explorer 9

Microsoft Edge

38.14393.0.0
Chrome

PC or desktop: 32

Android: 35

Firefox 27
Safari

Mac: 6

iOS: 10.0

 

Authenticate Device Requirements

                            
Supported Device Minimum Required Operating System VersionMinimum Required App Version
Android5.01.5.8
iOS10.01.5.6
Windows PC or mobile device

Windows 10 Version 1511

Note:  If you use Approve or Device Biometrics, ensure that your users' devices can access the VIP and IP address ranges used by the Windows Notification Service. For more information, see Windows Notification Service (WNS) VIP and IP Ranges.

2.0
 
 

Requirements for Authentication Methods

  • Device Biometrics requires an iOS device that supports Touch ID or Face ID, a Samsung or Android version 6.0 device with a fingerprint sensor, or a Windows device with Windows Hello enabled.

  • FIDO Token requires Chrome 40 or later.

  • SMS Tokencode requires a phone that can receive SMS messages.

  • Voice Tokencode requires a phone that can receive voice calls.

 

 

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