The Cloud Authentication Service can prompt users for authentication through RADIUS clients, a browser to access web applications, or the RSA SecurID Authenticate app. Your users must meet the following requirements in order to authenticate.
Note: RSA does not support using the RSA SecurID Authenticate app on a rooted Android device, a jailbroken iOS device, or a rooted Windows device. Do not allow such a device in your deployment.
The Cloud Authentication Service can prompt users for authentication in the browser or in the Authenticate app in the following languages:
|Browser||Minimum Required Version|
Chrome (PC or desktop, Android)
Safari (Mac, iOS)
App Store Download Requirements
To download RSA SecurID Authenticate from an app store, the user's device must meet the following requirements:
|Device||Minimum Operating System Version|
Windows 10 Version 1511
Minimum Supported OS and App Versions
RSA updates the RSA SecurID Authenticate app on a regular basis. RSA recommends that users always update to the latest version of the app. However, if users are unable to, the following table lists the supported minimum requirements for the Authenticate device.
|Device||Minimum Required Operating System Version||Minimum Required App Version|
Windows 10 Version 1511
Note: If you use Approve or Device Biometrics, ensure that your users' devices can access the VIP and IP address ranges used by the Windows Notification Service. For more information, see Windows Notification Service (WNS) VIP and IP Ranges.
The FIDO Token can be used for primary authentication or for additional authentication. The system requirements vary based on the authentication type.
System Requirements for FIDO Primary Authentication
|FIDO2 Token||Operating System||Browser and Minimum Required Version|
Windows 10 Version 1803
Note: Some FIDO2 tokens might not work with this operating system version.
Windows 10 Version 1903
Note: This operating system version supports setting up token multifactor authentication when authenticating.
System Requirements for FIDO Additional Authentication
|U2F or FIDO2 Token||Browser||Minimum Required Version|
FIDO-certified security key, for example a USB security key.
PC or desktop: 67
PC or desktop: 60
Note: The FIDO Token might not work on browsers that run on a virtual machine.
Device Biometrics requires an iOS device that supports Touch ID or Face ID, a Samsung or Android version 6.0 device with a fingerprint sensor, or a Windows device with Windows Hello enabled.
SMS Tokencode requires a phone that can receive SMS messages.
Voice Tokencode requires a phone that can receive voice calls.
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Table of Contents > Users and Devices > Cloud Authentication Service User Requirements