Cloud Authentication Service User Requirements

Document created by RSA Information Design and Development Employee on Jul 14, 2016Last modified by RSA Information Design and Development Employee on Oct 20, 2020
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The Cloud Authentication Service can prompt users for authentication through RADIUS clients, a browser to access web applications, or the RSA SecurID Authenticate app. Your users must meet the following requirements in order to authenticate.


Note:  RSA does not support using the RSA SecurID Authenticate app on a rooted Android device, a jailbroken iOS device, or a rooted Windows device. Do not allow such a device in your deployment.

Supported Languages

The Cloud Authentication Service can prompt users for authentication in the browser or in the Authenticate app in the following languages:

  • English

  • Chinese

  • French

  • German

  • Japanese

  • Portuguese

  • Spanish

Browser Requirements

Browser Minimum Required Version
Internet Explorer 11

Microsoft Edge

Chrome (PC or desktop, Android)


Safari (Mac, iOS)


RSA SecurID Authenticate Device Requirements

App Store Download Requirements

To download RSA SecurID Authenticate from an app store, the user's device must meet the following requirements:

Device Minimum Operating System Version
Windows PC

Windows 10 Version 1511

Minimum Supported OS and App Versions

RSA updates the RSA SecurID Authenticate app on a regular basis. RSA recommends that users always update to the latest version of the app. However, if users are unable to, the following table lists the supported minimum requirements for the Authenticate device.

Device Minimum Required Operating System VersionMinimum Required App Version
Windows PC

Windows 10 Version 1511

Note:  If you use Approve or Device Biometrics, ensure that your users' devices can access the VIP and IP address ranges used by the Windows Notification Service. For more information, see Windows Notification Service (WNS) VIP and IP Ranges.


FIDO Authenticator Requirements

The FIDO authenticator can be used for primary authentication or for additional authentication. The system requirements vary based on the authentication type. Authenticators used for primary authentication also work for additional authentication.

System Requirements for FIDO Primary Authentication

AuthenticatorDevice with Minimum Operating System VersionMinimum Device Browser Version

FIDO2-certified security key, for example, a USB, BLE, or NFC security key.

The security key must support multifactor authentication, such as a PIN or biometric. Before using the security key to authenticate, the user must set up user verification on the key using security key management software.

For example, you can deploy RSA Security Key Utility. See Using RSA Security Key Utility.

  • Windows 10 Version 1803

    Some security keys might not work with Windows 10 Version 1803.

  • Mac OS

Chrome 76

Version 79 or higher provides a better user experience.

Windows 10 Version 1903

This version supports setting up security key multifactor authentication when authenticating.

  • Microsoft Edge 44

  • Chrome 76

  • Firefox 69

Windows HelloWindows 10 Version 1909 with Windows Hello enabled
  • Microsoft Edge 44
  • Chrome 76
  • Firefox 69
Android phone Android 7.0 or higherChrome 79


System Requirements for FIDO Additional Authentication

AuthenticatorBrowser Minimum Required Version

One of the following:

  • FIDO2- or U2F-certified security key

  • Windows Hello

  • Android phone

Microsoft Edge


PC or desktop: 67

Android: 70


PC or desktop: 60

Android: 63

Note:  FIDO authentication might not work on browsers that run on a virtual machine.

Authentication Method Requirements

  • Device Biometrics requires an iOS device that supports Touch ID or Face ID, a Samsung or Android version 6.0 device with a fingerprint sensor, or a Windows device with Windows Hello enabled.

  • SMS Tokencode requires a phone that can receive SMS messages.

  • Voice Tokencode requires a phone that can receive voice calls.




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