Remotely Install the Original System Image on an Intel Hardware Appliance

Document created by RSA Information Design and Development Employee on Jun 13, 2017Last modified by RSA Information Design and Development Employee on Jan 19, 2021
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For disaster recovery, perform this procedure to install an RSA Authentication Manager 8.2 or later system image on an Intel version of the RSA SecurID Appliance 250 hardware appliance. The Intel version of the RSA SecurID Appliance 130 does not include an Intel Remote Management Module (RMM) for remote access.

You must have remote access to a supported Intel hardware appliance. You can only perform this procedure on the hardware appliance. This operation is not supported on the virtual appliance.

This operation restores the original settings on the hardware appliance. All data associated with the RSA Authentication Manager instance is permanently deleted, including log files, backup files, and configured settings, such as network settings.

Before you begin 

  • Make sure that you have deployed an Intel Remote Management Module (RMM). For instructions, see "Configuring Remote Access to the RSA Authentication Manager Hardware Appliance" on RSA Link at

  • Download the rsa-am-hardware-appliance- or a later ISO file from, and save the ISO file to a location that is accessible to the RMM.

  • (Optional) If the Operations Console is available for the primary or replica instance that is configured on the hardware appliance, you can download a text file that contains the current network settings:
    1. On the primary or replica instance, log on to the Operations Console.

    2. Click Administration > Network > Appliance Network Settings.

    3. Under Download Network Settings, click Download network settings.

    4. Save the FQDN_backupOfNetworkSettings.txt file in an external secure location.

      You can refer to this file when you configure the network settings on the restored appliance.

  • Transfer any files that you want to save, such as log files or backup files, from the hardware appliance to an external, secure location.

    To log on to the appliance operating system, you must use the rsaadmin operating system password, and you must enable SSH. For instructions, see Enable Secure Shell on the Appliance.


  1. Log on to the Intel Remote Management Module (RMM) with your user name and password.

  2. Select the Remote Control tab, and click Launch Console.

  3. Select ISO file that contains the original hardware appliance system image. Do the following:

    1. Click Device > Redirect ISO.
    2. Press CTRL + ALT + DELETE to reboot the hardware appliance.
  4. By default, the BIOS reboots the hardware appliance from the ISO file. If the settings were changed, press F6: Boot Menu, and select Virtual CDROM 1.00. The hardware appliance reboots automatically.

  5. In the installer boot menu, use the down-arrow key to select Install RSA Authentication Manager, and press ENTER.

    RSA Authentication Manager installs.

  6. Detach the ISO image from the console, and power on the appliance, if necessary.

  7. When prompted, configure the following network settings for the appliance:

    • Fully Qualified Hostname
    • IP Address
    • Subnet Mask
    • Default Gateway
    • (Optional) Primary DNS Server
    • (Optional) Secondary DNS Server
  8. When prompted to confirm the network settings, verify the settings are correct. To accept the settings, type y.

  9. The Quick Setup URL and the Quick Setup Access Code display. Record the following required information:
    • The Quick Setup URL includes the IP address that you entered in step 6:
    • https://<IP Address>/

      Quick Setup uses an IP address. The administrative consoles that are available after Quick Setup completes use a fully qualified domain name (FQDN).

    • The Quick Setup Access Code is required to initiate Quick Setup.
  10. If you have not done so already, connect the appliance to the network.

After you finish 

Deploy the hardware appliance and perform Quick Setup to configure the appliance as a primary or replica instance. For instructions, see the RSA Authentication Manager Setup and Configuration Guide.




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