A Firewall is blocking Remote AFX Agents and Remote Collection Agents from communicating with the Application Server in RSA Identity Governance & Lifecycle
Originally Published: 2020-08-14
Last Modified: 2023-11-30
Article Number
Applies To
RSA Version/Condition: 6.9.1, 7.0.x, 7.1.x
Issue
Cause
RSA Identity Governance & Lifecycle Root (Server) and Client Certificates are not compliant with the RFC-5280 standard. As a result, firewalls may block communication with Remote AFX Agents and Remote Collection Agents.
Resolution
- Upgrade to RSA Identity Governance & Lifecycle 7.2.0.
- Regenerate the server and client certificates as instructed in RSA Knowledge Base Article 000038314 -- How to Update the Root (Server) and Client Certificates in RSA Identity Governance & Lifecycle.
Workaround
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