AM 8.1 Replication Error Internal Replication Error Shows up under the primary OC instance status
a month ago
Originally Published: 2015-01-22
Article Number
000046981
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Issue
The Primary operations console displays “Internal Replication Error” when checking replica instance status, but when you log into the replicas operations console and check status for the primary it shows normal. 

Also you can add new users to the primary and they are replicated to the replicas with no issues. 

On the primary you see this.

User-added image

On the Replicas you see this

User-added image
Cause

This is usually caused by the time being different between the primary and replicas.
Resolution

Fix the time issues so all servers have the exact same time

Log into the primary operations console then click Administration --> Date & Time.
Make a note of the current system time then compare that to what the actual time is, then click edit. Make a note of the ntp server and verify it's the same on all servers, if it's not you want to set that accordingly.

Once you have confirmed all servers are using the same ntp server or a valid ntp server, manually sync the time on any servers that are showing the wrong time via ssh as the root user.

SSH into the server or console in through vmconsole

sudo su - <enter>
Use the same password you used for rsaadmin and you will now be root.

date <enter>  ( make a note of the time )
sntp -P no -r 192.168.2.120 <enter>

( The above command will force ntp to sync with the defined time server. You will not get on screen confirmation it worked, but it returns to command line if it did work. If it fails you will get on screen confirmation it failed, fix that issue first then run the date command again to confirm it's not correct )
date <enter>

Repeat the above process on any servers where the time is off then check replication status again in the operations console, it should now show Normal.