Promotion for Maintenance fails to demote original primary, AM 8.8 Patch 2 & 3
2 days ago
Originally Published: 2026-03-17
Article Number
000073868
Applies To

AM 8.8 patch 2

AM 8.8 patch 3

Issue

RSA customer support has verified that at both versions AM 8.8 Patch 2 and AM 8.8 Patch 3 Promotion for Maintenance fails with "Error: Failed to demote [original primary FQDN] from [promoted replica FQDN]."

OC-Deploy-Promote-Replica_Promotion_Maint_Demote_fail_Summary.png

The Advanced Status View will show the error detail

OC-Deploy-Promote-Replica_Promotion_Maint_Demote_fail.png

Cause

RSA Engineering reproduced this failure at Authentication Manager, AM version 8.8 patch 2 and Authentication Manager version 8.8 patch 3.

Previous versions such as AM v. 8.8 Patch1 and AM 8.8 base work

Later version such as AM v. 8.9 base and AM 8.9 P1 work.

Resolution

If you run into this problem you would have to delete the original primary instance from the new primary and deploy that AM server as a replica to the newly promoted primary.

Workaround

update to AM 8.9 before any promotion for maintenance

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