AMPrime com.rsa.ucm.AuthManager.AmisCommandTargetException : Key not found
Originally Published: 2021-05-10
Article Number
Applies To
RSA Product/Service Type: Authentication Manager SDK
RSA Version/Condition: 8.4
Platform: Linux
Platform (Other): AMIS 1.3
Issue
AMIS failing because the Realm name is wrong, although is set correctly in the configuration.
am8.log shows:
<Timestamp>,INFO ,{"FailMessage":"com.rsa.ucm.AuthManager.AmisCommandTargetException : Key not found. <Type: Realm , Key: SystemDomain> [UserID: ims.a6917737149754a93c6ae0793e38c95d , SessionId: <sessionID>]","Duration":149,"Operation":"authenticateServiceAccount","RequestContext":"user=<UserID>;PasswordChanged=false","RequestingUser":"_internal_","Timestamp":"<date & time>","Source":"TDS","Success":false}
am8.log shows:
<Timestamp>,INFO ,{"FailMessage":"com.rsa.ucm.AuthManager.AmisCommandTargetException : Key not found. <Type: Realm , Key: SystemDomain> [UserID: ims.a6917737149754a93c6ae0793e38c95d , SessionId: <sessionID>]","Duration":149,"Operation":"authenticateServiceAccount","RequestContext":"user=<UserID>;PasswordChanged=false","RequestingUser":"_internal_","Timestamp":"<date & time>","Source":"TDS","Success":false}
Cause
In this customer case, a security scan mis-identified this account as not needing elevated priv, and when the SuperAdmin role was removed this error occurred.
Resolution
Related Articles
TERMINATION_DATE from Oracle HRMS Authentication System is not getting stored in RSA Identity Governance and Lifecycle 7.0 Number of Views How to set up a CRL Distribution Point in a certificate during certificate manual approval Number of Views Error: Cannot connect to database. 'Access denied. The database cannot be accessed at this time. RSA ACE/Server database a… Number of Views How to access RSA Registration Manager enrollment page without being warned that the site is not trusted (even through the… Number of Views RSA Governance & Lifecycle Tips & Tricks: Business Friendly Date Formats in Workflows/Emails Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
