Access policy is not enforced for some users in RSA Cloud Authentication Service
Originally Published: 2015-06-24
Article Number
Applies To
RSA Product/Service Type: Access Policy
Issue
Resolution
Synchronization ensures that the RSA Via Access hosted service reflects any updates made to your LDAP directory server.
- In the Administration Console, click Users > Identity Sources.
- Click the triangle icon next to Edit for the Identity Source that contains the user(s) in question. Choose Synchronization.
- Click Synchronize Now.
- Click Refresh to check the synchronization status.
- Once the synchronization is completed, the page displays the job status, and the number of users added, updated, and not synchronized.
- Ask the user to login and check if the policy is now enforced.
- If the policy is still not enforced to the user, check If the user is included in the "users not synchronized", check the reason (e.g. missing email address, ..), correct the active directory record and start Sync again.
- Ask the user to login and check if the policy is now enforced.
Related Articles
SOM Web Form Matching Number of Views Security Object Manager (SOM) client fails to connect to SOM Server Number of Views Duplicate users in RSA Identity Governance & Lifecycle Number of Views RSA Token Client (RTS) DLL not rotating its log file Number of Views RSA Federated Identity Manager (FIM) services do not start after changing hardware (upgrading RAM etc.) to the machine ru… Number of Views
Trending Articles
Troubleshooting RSA SecurID Access Identity Router to RSA Authentication Manager test connection failures RSA SecurID Software Token 5.0.2 Downloads for Microsoft Windows RSA Authentication Manager 8.9 Release Notes (January 2026) Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.8 Setup and Configuration Guide
Don't see what you're looking for?
