Accounts created from Change requests that have not been fully submitted in RSA Identity Governance and Lifecycle
2 years ago
Originally Published: 2016-11-21
Article Number
000051519
Applies To
RSA Product Set: RSA Identity Governance and Lifecycle
 
Issue
When an account template is associated to an application and 'Entitlements Require Account' is enabled we see the accounts getting created in UI  for the change requests that are not submitted.

Below is the Account template with pending account parameter.

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It is associated to an application with "Entitlements Require Account" setting enabled.

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Create a change requests explicitly to add any entitlement to the users for the application with account template associated. Navigate through all the pages. On the last page of the change request (which has Finish button). Do NOT click finish to submit the change request, instead click cancel.

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Go back to the application and in the accounts tab you will see the account created.

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Resolution
This is a bug which is fixed in 7.0.0 P05 and 7.0.1. Deploy the patch or service pack to have this issue fixed.