AirWatch ADC Collector test connection fails with "This API has reached end-of-life" error in RSA Identity Governance & Lifecycle
Originally Published: 2019-07-09
Article Number
Applies To
RSA Platform: VMware Workspace ONE 18.11
RSA Version/Condition: 7.1.0, 7.1.1
Issue
When AirWatch is installed on the VMware Workspace ONE 18.11 platform, the AirWatch ADC collector test connection fails with the following error:
This API has reached end-of-life
The screen will show:
Collector test failed: com.aveksa.server.runtime.ServerException: Test request failed with response: com.aveksa.server.runtime.ServerException: com.aveksa.common.DataReadException: com.aveksa.common.ConnectException: {"errorCode":1037,"message":"This API has reached end-of-life","activityId":"946a4c8a-42b7-4517-90a0-ddceed7ace6a"} . Caused by com.aveksa.common.ConnectException: {"errorCode":1037,"message":"This API has reached end-of-life","activityId":"946a4c8a-42b7-4517-90a0-ddceed7ace6a"} Caused By Stack com.aveksa.common.DataReadException: com.aveksa.common.ConnectException: {"errorCode":1037,"message":"This API has reached end-of-life","activityId":"946a4c8a-42b7-4517-90a0-ddceed7ace6a"}
at com.aveksa.collector.airwatch.adc.AirWatchGroupDataIterator.getGroupMembers(AirWatchGroupDataIterator.java:187)
at com.aveksa.collector.airwatch.adc.AirWatchGroupDataIterator.getGroupMembers(AirWatchGroupDataIterator.java:102)
at com.aveksa.collector.airwatch.adc.AirWatchGroupDataIterator.next(AirWatchGroupDataIterator.java:76)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectData(AccountDataCollector.java:440)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collect(AccountDataCollector.java:302)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectTestData(AccountDataCollector.java:277)
at com.aveksa.client.datacollector.framework.DataCollectorManager.collect(DataCollectorManager.java:533)
at com.aveksa.client.component.collector.DefaultCollectorManager.actUpon(DefaultCollectorManager.java:204)
at com.aveksa.client.component.collector.DefaultCollectorManager.handle(DefaultCollectorManager.java:102)
at com.aveksa.client.component.event.DefaultEventManager.handle(DefaultEventManager.java:60)
at com.aveksa.client.datacollector.framework.SimpleEventSource.notifyListeners(SimpleEventSource.java:67)
at com.aveksa.client.component.communication.DefaultCommunicationManager.notifyEvent(DefaultCommunicationManager.java:377)
at com.aveksa.client.component.communication.ChangeListHandler.applyChanges(ChangeListHandler.java:364)
at com.aveksa.client.component.communication.ChangeListHandler.access$300(ChangeListHandler.java:58)
at com.aveksa.client.component.communication.ChangeListHandler$ChangeApplyingRunnable.run(ChangeListHandler.java:275)
at java.lang.Thread.run(Thread.java:748) Caused by: com.aveksa.common.ConnectException: {"errorCode":1037,"message":"This API has reached end-of-life","activityId":"946a4c8a-42b7-4517-90a0-ddceed7ace6a"}
at com.aveksa.collector.airwatch.util.AirWatchConnectionObject.restCall(AirWatchConnectionObject.java:217)
at com.aveksa.collector.airwatch.adc.AirWatchGroupDataIterator.getGroupMembers(AirWatchGroupDataIterator.java:181)
at com.aveksa.collector.airwatch.adc.AirWatchGroupDataIterator.getGroupMembers(AirWatchGroupDataIterator.java:102)
at com.aveksa.collector.airwatch.adc.AirWatchGroupDataIterator.next(AirWatchGroupDataIterator.java:76)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectData(AccountDataCollector.java:440)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collect(AccountDataCollector.java:302)
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectTestData(AccountDataCollector.java:277)
at com.aveksa.client.datacollector.framework.DataCollectorManager.collect(DataCollectorManager.java:533)
at com.aveksa.client.component.collector.DefaultCollectorManager.actUpon(DefaultCollectorManager.java:204)
at com.aveksa.client.component.collector.DefaultCollectorManager.handle(DefaultCollectorManager.java:102)
at com.aveksa.client.component.event.DefaultEventManager.handle(DefaultEventManager.java:60)
at com.aveksa.client.datacollector.framework.SimpleEventSource.notifyListeners(SimpleEventSource.java:67)
at com.aveksa.client.component.communication.DefaultCommunicationManager.notifyEvent(DefaultCommunicationManager.java:377)
at com.aveksa.client.component.communication.ChangeListHandler.applyChanges(ChangeListHandler.java:364)
at com.aveksa.client.component.communication.ChangeListHandler.access$300(ChangeListHandler.java:58)
at com.aveksa.client.component.communication.ChangeListHandler$ChangeApplyingRunnable.run(ChangeListHandler.java:275)
at java.lang.Thread.run(Thread.java:748) Caused by: com.aveksa.common.ConnectException: {"errorCode":1037,"message":"This API has reached end-of-life","activityId":"946a4c8a-42b7-4517-90a0-ddceed7ace6a"}
at com.aveksa.collector.airwatch.util.AirWatchConnectionObject.restCall(AirWatchConnectionObject.java:217)
at com.aveksa.collector.airwatch.adc.AirWatchGroupDataIterator.getGroupMembers(AirWatchGroupDataIterator.java:181)
... 15 more
End Stack
End Stack
An AirWatch ADC collector test connection succeeds when connecting to an AirWatch deployment on VMware Workspace ONE 18.10.
Cause
Note the change from getusers to users.
Resolution
- RSA Identity Governance & Lifecycle 7.1.0 P07
- RSA Identity Governance & Lifecycle 7.1.1 P01
Workaround
Related Articles
All 50-series Appliance: End of Sale/End of Life Notification 53Number of Views RSA announces End of Life EOL dates for RSA MyAccessLive Service 212Number of Views ASR fails to generate with 'ORA-31011: XML parsing failed' and 'LPX-00225: end-element tag "ROWSET" does not match start-e… 69Number of Views RSA Reminder: Upcoming End of Primary Support for RSA Authentication Agent 7.4 157Number of Views Database fails to start with ORA-03113: end-of-file on communication channel error in RSA Identity Governance & Lifecycle 88Number of Views
Trending Articles
Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory Mandatory Certificate Upgrade Required by 6th October 2025 for RSA MFA Agent for PAM, RSA MFA Agent for Apache, and Third … RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?