An Invalid Content Type error occurs when uploading images in RSA Identity Governance & Lifecycle
2 years ago
Originally Published: 2019-04-11
Article Number
000046533
Applies To
RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.02 P01HF01, 7.0.2 P02, 7.0.2 P03, 7.1.0 P03 HF01, 7.1.0 P04
Issue
When uploading an image file in the User Interface via Admin > UI > Files > Images, the following error occurs and the file is not uploaded. The full error message is shown below where the file name being uploaded is called logo-main.png.

File Name:<file_name>: Invalid Content Type
 
User-added image
Cause
RSA Identity Governance & Lifecycle is interpreting the format of the file as text rather than an image. This is the Content Type.  This occurs because either the shared-mime-info Operating System package is missing or one of the basic mime-types that comes with this package is missing.

 

 

 

Resolution
This issue has been reported to engineering, however a permanent resolution has not yet been determined. Please use the workaround outlined below.
 
Workaround
Disable the content check:
  1.   As the root user, copy the attached png-def.xml file to /usr/share/mime/packages.
  2.   As the root user, run the following command:
sudo update-mime-database /usr/share/mime
  1.   Note the image file(s) may now be uploaded into RSA Identity Governance & Lifecycle without error.
Attachments
If the attachment does not open when clicked, please refresh the page and try again. You must be logged into view the file(s).

    Related Articles

    Trending Articles

    Don't see what you're looking for?