Unable to start Apache for after installing RSA Access Manager Agent 5.0 SP4 for Apache on Windows 2012 R2
Originally Published: 2017-10-06
Article Number
Applies To
RSA Product/Service Type: RSA Access Manager Web Agent
RSA Version/Condition: 5.0 SP4
Platform: Apache™ HTTP Server 2.4.16 (64-bit) with Microsoft® Windows® Server 2012 R2 Standard (x86_64)
Platform (Other): Apache later than 2.2
Issue
Unable to start Apache after installing Agent 5.0 SP4 for Apache 2.4 on Windows 2012 R2.
The following errors appear in the Windows Application event logs:
Log Name: Application Source: Apache Service Date: 10/10/2017 10:38:36 AM Event ID: 3299 Task Category: None Level: Error Keywords: Classic User: N/A Computer: <Your hostname> Description: The Apache service named reported the following error: >>> AH00526: Syntax error on line 25 of C:/Program Files/RSA/Access Manager Agent 5.0 SP4/Apache2.4/conf/ct-httpd.conf: .
Log Name: Application Source: Apache Service Date: 10/10/2017 10:38:36 AM Event ID: 3299 Task Category: None Level: Error Keywords: Classic User: N/A Computer: <Your hostname> Description: The Apache service named reported the following error: >>> Invalid command 'Order', perhaps misspelled or defined by a module not included in the server configuration .
Cause
Resolution
- Make a backup copy of the httpd.conf file. For example, from Command Prompt:
C:\>cd C:\<Installed path>\Apache<version>\conf C:\httpd-2.4.28-Win64-VC15\Apache24\conf>dir ... Directory of C:\httpd-2.4.28-Win64-VC15\Apache24\conf 10/10/2017 10:50 AM <DIR> . 10/10/2017 10:50 AM <DIR> .. 09/25/2017 06:29 PM 1,820 charset.conv 10/06/2017 03:00 PM <DIR> extra 10/10/2017 10:38 AM 20,705 httpd.conf ... C:\httpd-2.4.28-Win64-VC15\Apache24\conf>copy httpd.conf httpd.conf.back 1 file(s) copied. C:\httpd-2.4.28-Win64-VC15\Apache24\conf>dir ... 10/10/2017 10:38 AM 20,705 httpd.conf 10/10/2017 10:38 AM 20,705 httpd.conf.back
If you aren't sure where the httpd.conf file is, you can find the file as shown below, using Command Prompt:
C:\>cd / C:\>dir /S /B "httpd.conf" C:\<Installed path>\Apache<version>\conf\httpd.conf
- Open httpd.conf with a text editor
- In httpd.conf, insert the following line to load the "mod_access_compat" module when Apache starts:
LoadModule access_compat_module modules/mod_access_compat.so
Note: The exact location of the module may vary depending on the Apache binary packages provided by the distribution used. Adjust the LoadModule command according to the Apache binary packages distribution in use.
- Save httpd.conf
- Start the Apache 2.4 service. For example:
C:\>cd C:\httpd-2.4.28-Win64-VC15\Apache24\bin C:\httpd-2.4.28-Win64-VC15\Apache24\bin>httpd.exe -k start
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