Application of RSA Identity Governance & Lifecycle 7.0.2 patch 07 fails to start Aveksa Compliance Manager (ACM) for remote database installation
Originally Published: 2018-06-08
Article Number
Applies To
RSA Version/Condition: 7.0.2 P07
Issue
ACM cannot be started, as it fails with this message, on screen and in /tmp/aveksa-install.log:
Cannot connect to the database. The watchdog will start the server when it can connect to the database.
When you run the installation with an strace, you will find an Oracle network error in the output:
ORA-12154: TNS:could not resolve
When you run the installation with 'set -x' in patch.sh, you will see that we are using an incomplete
connect string:
+ su - oracle -c '/usr/bin/Check_Instance_Running.sh :/myconnectstring silent'
Cause
Resolution
Workaround
PLEASE MAKE SURE YOU TAKE A BACKUP OF EITHER FILE BEFORE MODIFYING THEM.
For example:cp <path/file> /tmp
If you are reading this before you start the P07 patch installation, please edit /tmp/aveksa/staging/deploy/init.d/aveksa_server before you start the P07 installation.
If you already did the P07 patch installation, and the ACM startup at the end failed,please edit /etc/init.d/aveksa_server and restart ACM after the change. Your installation will show that P07 was correctly applied.
Depending on the file above that needs to bed edited, add the two lines in red after line 40 as outlined below:export $(grep ^AVEKSA_OWNER= $AVEKSA_HOME/Aveksa_System.cfg)
export $(grep ^AVEKSA_WILDFLY_HOME= $AVEKSA_HOME/Aveksa_System.cfg)
export $(grep ^REMOTE_ORACLE= $AVEKSA_HOME/Aveksa_System.cfg)
export $(grep ^USE_ASM= $AVEKSA_HOME/Aveksa_System.cfg)
export $(grep ^REMOTE_ORACLE_IP= $AVEKSA_HOME/Aveksa_System.cfg)
export $(grep ^REMOTE_ORACLE_PORT= $AVEKSA_HOME/Aveksa_System.cfg)
No need to add the text in black as that already exists in the file.
Related Articles
Provisioning node CommandStatusCode and CommandStatusMessage in RSA Identity Governance & Lifecycle Number of Views What happens to Access Fulfillment Express (AFX) during an Aveksa Compliance Manager (ACM) patch installation on a RSA Ide… Number of Views RSA Identity Governance and Lifecycle Account Data Collector (ADC) and Entitlement Data Collectors (EDC) are slow in step … Number of Views RSA Identity Governance and Lifecycle Role Entitlement Data Collector (EDC) slow collection time in Indirect Relationship … Number of Views PAM Agent is failing to connect to RSA Servers (Curl error code: 35) Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device How to Download OTP Token Seed Files from myRSA Microsoft Entra ID External MFA - Relying Party Configuration Using OIDC - RSA Ready Implementation Guide Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
