Authentication Manager: Backup failed to Windows Share (cifs)
Originally Published: 2018-04-26
Article Number
Applies To
RSA Product/Service Type: SecurID Appliance
RSA Version/Condition: 8.x
Platform: Linux
Issue
@@@2017-04-20 08:38:20,052 ERROR [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] GUILog.traceException(587) | exception:
java.io.IOException: Remote file access error: mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
at com.rsa.ims.operationsconsole.admin.fileshare.RemoteFileShare.runCommand(RemoteFileShare.java:129)
at com.rsa.ims.operationsconsole.admin.fileshare.RemoteFileShare.retryCommand(RemoteFileShare.java:155)
at com.rsa.ims.operationsconsole.admin.fileshare.impl.CIFSFileShare.mountCIFS(CIFSFileShare.java:161)
at com.rsa.ims.operationsconsole.admin.fileshare.impl.CIFSFileShare.mount(CIFSFileShare.java:98)
at com.rsa.ims.web.operationsconsole.action.handler.ManageBackupHandler.retrieveList(ManageBackupHandler.java:66)
at com.rsa.ims.common.operationsconsole.action.BaseListAction.retrieveList(BaseListAction.java:120)
at com.rsa.ims.common.operationsconsole.action.BaseListAction.list(BaseListAction.java:65)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:269)
at com.rsa.ui.common.struts.action.RSABaseDispatchAction.execute(RSABaseDispatchAction.java:180)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:425)
at com.rsa.ui.common.util.RSAWebRequestProcessor.process(RSAWebRequestProcessor.java:220)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:449)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:346)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:25)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:101)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.rsa.ui.common.filter.I18NFilter.doFilter(I18NFilter.java:96)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.rsa.ui.common.security.csrf.CSRFFilter.doFilterInternal(CSRFFilter.java:199)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.rsa.ui.common.filter.UrlValidationFilter.doFilter(UrlValidationFilter.java:133)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.rsa.ims.common.operationsconsole.security.filter.CommonOCIMSSignOnFilter.doFilter(CommonOCIMSSignOnFilter.java:127)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.rsa.ims.common.operationsconsole.security.filter.CommonOCSignOnFilter.doFilter(CommonOCSignOnFilter.java:107)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3431)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3397)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57)
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2280)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2196)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2174)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1575)
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:255)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)Cause
Resolution
A quick test through SSH/command line of the Authentication Manager Primary, ex:
mount -t cifs "//192.168.10.10/RSABackup" -o username=administrator,password=<your_password>,domain=<YOUR DOMAIN IN CAPS>,vers=3\.0 /opt/rsa/am/backup/test
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