Authentication Manager: Backup failed to Windows Share (cifs)
Originally Published: 2018-04-26
Article Number
Applies To
RSA Product/Service Type: SecurID Appliance
RSA Version/Condition: 8.x
Platform: Linux
Issue
@@@2017-04-20 08:38:20,052 ERROR [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] GUILog.traceException(587) | exception:
java.io.IOException: Remote file access error: mount error(95): Operation not supported
Refer to the mount.cifs(8) manual page (e.g. man mount.cifs)
at com.rsa.ims.operationsconsole.admin.fileshare.RemoteFileShare.runCommand(RemoteFileShare.java:129)
at com.rsa.ims.operationsconsole.admin.fileshare.RemoteFileShare.retryCommand(RemoteFileShare.java:155)
at com.rsa.ims.operationsconsole.admin.fileshare.impl.CIFSFileShare.mountCIFS(CIFSFileShare.java:161)
at com.rsa.ims.operationsconsole.admin.fileshare.impl.CIFSFileShare.mount(CIFSFileShare.java:98)
at com.rsa.ims.web.operationsconsole.action.handler.ManageBackupHandler.retrieveList(ManageBackupHandler.java:66)
at com.rsa.ims.common.operationsconsole.action.BaseListAction.retrieveList(BaseListAction.java:120)
at com.rsa.ims.common.operationsconsole.action.BaseListAction.list(BaseListAction.java:65)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:269)
at com.rsa.ui.common.struts.action.RSABaseDispatchAction.execute(RSABaseDispatchAction.java:180)
at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:425)
at com.rsa.ui.common.util.RSAWebRequestProcessor.process(RSAWebRequestProcessor.java:220)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:449)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:731)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:844)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:280)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:254)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:136)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:346)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:25)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:101)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.rsa.ui.common.filter.I18NFilter.doFilter(I18NFilter.java:96)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.rsa.ui.common.security.csrf.CSRFFilter.doFilterInternal(CSRFFilter.java:199)
at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.rsa.ui.common.filter.UrlValidationFilter.doFilter(UrlValidationFilter.java:133)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.rsa.ims.common.operationsconsole.security.filter.CommonOCIMSSignOnFilter.doFilter(CommonOCIMSSignOnFilter.java:127)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.rsa.ims.common.operationsconsole.security.filter.CommonOCSignOnFilter.doFilter(CommonOCSignOnFilter.java:107)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3431)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3397)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
at weblogic.servlet.provider.WlsSubjectHandle.run(WlsSubjectHandle.java:57)
at weblogic.servlet.internal.WebAppServletContext.doSecuredExecute(WebAppServletContext.java:2280)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2196)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2174)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1575)
at weblogic.servlet.provider.ContainerSupportProviderImpl$WlsRequestExecutor.run(ContainerSupportProviderImpl.java:255)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)Cause
Resolution
A quick test through SSH/command line of the Authentication Manager Primary, ex:
mount -t cifs "//192.168.10.10/RSABackup" -o username=administrator,password=<your_password>,domain=<YOUR DOMAIN IN CAPS>,vers=3\.0 /opt/rsa/am/backup/test
Related Articles
Upgrade a patch from Windows Share fails with error in RSA Authentication Manager 8 90Number of Views RSA Authentication Manager 8.x backups fail to a Windows Share where SMBv1 is disabled 836Number of Views CRL timer permanently stops when LDAP store under load 11Number of Views SecurID: Unable to request Certificate for a Check Point Firewall through PKCS10 request in RSA Certificate Manager 44Number of Views Some buttons in "Cloud Authentication Service Configuration" are not worked with Internet Explorer in Authentication Manag… 4Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026) Mandatory Certificate Upgrade Required by 6th October 2025 for RSA MFA Agent for PAM, RSA MFA Agent for Apache, and Third …
Don't see what you're looking for?