Auto generated revocation requests Stuck in Fulfillment Phase with AFX errors in connector logs If any Change Item rejected within the first request in RSA Governance & Lifecycle
Article Number
Applies To
This is a known issue in the following versions.
- RSA Governance & Lifecycle 7.5.2
Issue
- As per the below screenshot, First CR adding the user into 2 groups (1 item was rejected)
- Second CR is automatically generated to remove users from those 2 groups in the revocation date
- The previously accepted item will be verified normally
- The rejected item will stuck in pending verification state with the below error in esb.AFX-CONN-NAME.log
2023-07-25 14:14:37.465 [ERROR] org.mule.transport.ldapx.LdapxConnector:337 - Error: LDAPException: Unwilling To Perform (53) Unwilling To Perform
LDAPException: Server Message: 00000561: SvcErr: DSID-031A1248, problem 5003 (WILL_NOT_PERFORM), data 0
LDAPException: Matched DN:
2023-07-25 14:14:37.468 [ERROR] org.mule.exception.DefaultMessagingExceptionStrategy:337 -
********************************************************************************
Message : Failed to route event via endpoint: DefaultOutboundEndpoint{endpointUri=ldapx://Active_DirectoryConnector.LDAP, connector=LdapxConnector
{
name=Active_DirectoryConnector.LDAP.connector
lifecycle=start
this=5508239a
numberOfConcurrentTransactedReceivers=4
createMultipleTransactedReceivers=true
connected=true
supportedProtocols=[ldapx]
serviceOverrides=<none>
}
, name='endpoint.ldapx.Active.DirectoryConnector.LDAP', mep=REQUEST_RESPONSE, properties={}, transactionConfig=Transaction{factory=null, action=INDIFFERENT, timeout=0}, deleteUnacceptedMessages=false, initialState=started, responseTimeout=10000, endpointEncoding=UTF-8, disableTransportTransformer=false}. Message payload is of type: LDAPModifyRequest
Code : MULE_ERROR-42999
--------------------------------------------------------------------------------
Exception stack is:
1. Unwilling To Perform (com.novell.ldap.LDAPException)
com.novell.ldap.LDAPResponse:-1 (null)
2. Failed to route event via endpoint: DefaultOutboundEndpoint{endpointUri=ldapx://Active_DirectoryConnector.LDAP, connector=LdapxConnector
{
name=Active_DirectoryConnector.LDAP.connector
lifecycle=start
this=5508239a
numberOfConcurrentTransactedReceivers=4
createMultipleTransactedReceivers=true
connected=true
supportedProtocols=[ldapx]
serviceOverrides=<none>
}
, name='endpoint.ldapx.Active.DirectoryConnector.LDAP', mep=REQUEST_RESPONSE, properties={}, transactionConfig=Transaction{factory=null, action=INDIFFERENT, timeout=0}, deleteUnacceptedMessages=false, initialState=started, responseTimeout=10000, endpointEncoding=UTF-8, disableTransportTransformer=false}. Message payload is of type: LDAPModifyRequest (org.mule.api.transport.DispatchException)
org.mule.transport.AbstractMessageDispatcher:117 (http://www.mulesoft.org/docs/site/current3/apidocs/org/mule/api/transport/DispatchException.html)
--------------------------------------------------------------------------------
Root Exception stack trace:
LDAPException: Unwilling To Perform (53) Unwilling To Perform
LDAPException: Server Message: 00000561: SvcErr: DSID-031A1248, problem 5003 (WILL_NOT_PERFORM), data 0
LDAPException: Matched DN:
at com.novell.ldap.LDAPResponse.getResultException(Unknown Source)
at com.novell.ldap.LDAPResponse.chkResultCode(Unknown Source)
at com.novell.ldap.LDAPConnection.chkResultCode(Unknown Source)
+ 3 more (set debug level logging or '-Dmule.verbose.exceptions=true' for everything)
********************************************************************************
Cause
Resolution
- SecurID Governance & Lifecycle 7.5.2 P08
Related Articles
Requests do not show any Fulfillment Phase details under the Status for the request in RSA Identity Governance & Lifecycle 61Number of Views Rejecting Approval of an Application Role Change Request item fails in RSA Identity Governance & Lifecycle 53Number of Views Approvals assigned to Asset Business Owner are not assigned for Group entitlements on RSA Via Lifecycle & Governance 6.9.0 19Number of Views Review generation fails in RSA Via Lifecycle and Governance when double byte characters are in any of the display names de… 88Number of Views Change request item stays in Pending Action State when using Provisioning Command node in Identity Management and Governance 39Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?