Can't import Go Daddy certificates in RSA Authentication Manager 8.1
Originally Published: 2016-06-04
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.0
Platform: Windows
Issue
The Authentication Manager administrator was able to import the Root CA certificate, but when trying to import Intermediate Certificate the administrator gets the following error:
"There was a problem processing your request. This certificate or its signing CA is not valid. Select another certificate to import, and try again."
Resolution
The Root import with no problem. Importing the chain will fail.
.
The Authentication Manager 8.1 server does not accept certificates in the .crt format.
The fix is to open the Chain and Server certificates in Windows and export each Certificate as a file. The Windows certificate tool will convert the certificate into a .cer format.
Then you will be able to import the certificates.
Related Articles
When attempting to launch the RSA Identity Governance and Lifecycle UI the browser shows a "page can't be displayed" error… Number of Views UserAccountControl (UAC) attribute PASSWD_CANT_CHANGE is not updated by the Active Directory AFX Connector in RSA Identity… Number of Views Can't Attach RSA Authentication Manager 8.1 replica when Primary has migrated data. Number of Views RSA Via Lifecycle and Governance User Interface is inaccessible after rebooting an Appliance with the error "This page can… Number of Views Unable to start ACE/Server Services - database brokers can't start Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
