Question: Can unmapped (also known as orphan) events be converted to mapped events
Originally Published: 2015-08-31
Article Number
Applies To
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6 SP2
Platform: Windows
Platform (Other): null
O/S Version: 2008 Server R2 x64
Product Name: null
Product Description: null
Issue
These events are also know as un-mapped events.
It is not possible to map, the events and create an incident. The best option is to delete the orphan events by running a purge from the EM UI.
Resolution
Prerequisites
Check with DBA to make sure there is sufficient space for the transaction log
Start with small time window. (example last 5 days)
- EM UI -> Admin -> Support -> Settings -> Purge Incidents and Events
- Select Events radio box
- Purge Options: check Unmapped Events
- Date range,
- Rest of options based on policy, content blade, etc,
- Click Start Purge
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