Question: Can unmapped (also known as orphan) events be converted to mapped events
Originally Published: 2015-08-31
Article Number
Applies To
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.6 SP2
Platform: Windows
Platform (Other): null
O/S Version: 2008 Server R2 x64
Product Name: null
Product Description: null
Issue
These events are also know as un-mapped events.
It is not possible to map, the events and create an incident. The best option is to delete the orphan events by running a purge from the EM UI.
Resolution
Prerequisites
Check with DBA to make sure there is sufficient space for the transaction log
Start with small time window. (example last 5 days)
- EM UI -> Admin -> Support -> Settings -> Purge Incidents and Events
- Select Events radio box
- Purge Options: check Unmapped Events
- Date range,
- Rest of options based on policy, content blade, etc,
- Click Start Purge
Related Articles
Where is the key stored for the encryption when using FSM? Only in the Manager or also in the adapter? Number of Views On systems where the BINDING_ATTR value has been changed should the USERID_ATTR value also be changed? Number of Views New Archive run cannot be created due to overlapping with existing archives error in RSA Identity Governance & Lifecycle Number of Views Troubleshooting Identity Router Issues Number of Views Provisioning/Termination Rule does not create change requests to revoke entitlements if the rule also disables and/or dele… Number of Views
Trending Articles
Troubleshooting RSA SecurID Access Identity Router to RSA Authentication Manager test connection failures RSA SecurID Software Token 5.0.2 Downloads for Microsoft Windows RSA Authentication Manager 8.9 Release Notes (January 2026) Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.8 Setup and Configuration Guide
Don't see what you're looking for?
