Canceled Change Requests show as Canceled by System instead of the User who Canceled the Request in RSA Identity Governance & Lifecycle
Originally Published: 2020-06-02
Last Modified: 2023-10-06
Article Number
000044625
Applies To
RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0
 
Issue
When a user cancels a change request, the request shows as having been canceled by System.

In the example below, Rita Book both created the request and canceled the request. However, the request shows as canceled by System:
 
User-added image

The expected behavior is that the request would show as canceled by Rita Book:
 
Canceled on 6/2/20 3:19 PM by Book, Rita

 
Cause
This is a known issue reported in engineering ticket ACM-104089.
 
Resolution
This issue is resolved in RSA Identity Governance & Lifecycle 7.2.0 P03.
 
Notes
See related RSA Knowledge Base Article 

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