Cancelling a change made in a review redirects to a null page or a request could not be handled error in RSA Identity Governance & Lifecycle
Originally Published: 2018-03-03
Last Modified: 2022-06-20
Article Number
000040822
Applies To
RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.0, 7.0.1, 7.0.2 pre-patch 7, 7.1.0 GA
 
Issue
Cancelling the changes made in the review item is returning to a null page or shows request could not be handled error in RSA Identity Governance & Lifecycle.  For example, 
  1. Generate a review and configure the email events to send an email after successful generation of the review.
  2. Make sure the review is in an active state in order to perform the review.
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  1. The reviewer will receive the following email with a link to view/perform their review items.
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  1. Click on the View Review link to go to to the login page:
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  1. The reviewer will login and the link will take her to perform the review.
  2. Click Revoke on any of the review items and click Cancel. The following confirmation page displays on click of the Cancel button.
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  1. After clicking Cancel, the home page should display, instead, 
  • A null page appears in RSA Identity Governance & Lifecycle 7.0.0:
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  • An error that the request could not be handled in RSA Identity Governance & Lifecycle 7.0.2:
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Cause
This is a known issue, reported in the engineering ticket ACM-66789.  
 
Resolution
Fix targeted for 7.0.2 P07 and V7.1.0 P01

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