Cannot create token file error and unable to distribute RSA SecurID software token using any profile for RSA Authentication Manager 8.2 and higher
Originally Published: 2020-04-27
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
- Unable to distribute any RSA SecurID software token to any user, using any profile.
- Receiving the following error in the Security Console:
Cannot create token file.
Cause
- In the /opt/rsa/am/server/logs/imsConsoleTrace.log:
[[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'], (EJBRemoteTargetBase.java:187), trace.com.rsa.command.EJBRemoteTargetBase, ERROR, <SERVER_HOSTNAME>,,,,Exception during command execution. com.rsa.command.AuditedLocalizableSystemException: COMMAND_EXECUTION_UNEXPECTED_ERROR
Caused by: com.rsa.common.UnexpectedDataStoreException: org.postgresql.util.PSQLException: No value specified for parameter 3. Caused by: org.postgresql.util.PSQLException: No value specified for parameter 3.
at org.postgresql.core.v3.SimpleParameterList.checkAllParametersSet(SimpleParameterList.java:178)
at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:246)
at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:500)
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeWithFlags(AbstractJdbc2Statement.java:388)
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeQuery(AbstractJdbc2Statement.java:273)
at org.postgresql.core.v3.SimpleParameterList.checkAllParametersSet(SimpleParameterList.java:178)
at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:246)
at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:500)
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeWithFlags(AbstractJdbc2Statement.java:388)
at org.postgresql.jdbc2.AbstractJdbc2Statement.executeQuery(AbstractJdbc2Statement.java:273)
- In the /opt/rsa/am/server/logs/biztier.log:
####<Apr 19, 2020 11:05:01 PM IST> <Critical> <EmbeddedLDAP> <HOSTNAME> <biztier> <[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <1587333901189> <BEA-000000> <java.io.FileNotFoundException: /opt/rsa/am/server/servers/biztier/data/ldap/ldapfiles/EmbeddedLDAP.index (Too many open files)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(FileInputStream.java:146) at java.io.FileInputStream.<init>(FileInputStream.java:101)
at com.octetstring.vde.backend.standard.BackupTask.writeFile(BackupTask.java:86)
at com.octetstring.vde.backend.standard.BackupTask.runTask(BackupTask.java:60)
at com.octetstring.vde.util.TimedActivityThread.runOnDemand(TimedActivityThread.java:76)
at weblogic.ldap.EmbeddedLDAP$EmbeddedLDAPTimedActivity.timerExpired(EmbeddedLDAP.java:1165)
at weblogic.timers.internal.TimerImpl.run(TimerImpl.java:304)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:553)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311) at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)
at com.octetstring.vde.util.TimedActivityThread.runOnDemand(TimedActivityThread.java:76)
at weblogic.ldap.EmbeddedLDAP$EmbeddedLDAPTimedActivity.timerExpired(EmbeddedLDAP.java:1165)
at weblogic.timers.internal.TimerImpl.run(TimerImpl.java:304)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:553)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:311) at weblogic.work.ExecuteThread.run(ExecuteThread.java:263)
Resolution
- Reboot the primary RSA Authentication Manager server.
- Increase the memory on the RSA Authentication Manager server.
