Cannot log into Security Console, Operations Console, SelfServiceConsole using shortcuts for RSA Authentication Manager 8.x
Originally Published: 2016-05-24
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
https://fqdn/sc
https://fqdn/oc
https://fqdn/ssc
Redirects depend on port 443 being up on the RSA server. To verify use the following:
netstat -plant | grep 443Should look similar to the below:
tcp 0 0 fe80::20c:29ff:fe8d:443 :::* LISTEN 16647/java tcp 0 0 10.101.99.150:443 :::* LISTEN 16647/java tcp 0 0 ::1:443 :::* LISTEN 16647/java tcp 0 0 127.0.0.2:443 :::* LISTEN 16647/java tcp 0 0 127.0.0.1:443 :::* LISTEN 16647/java
Cause
Resolution
Reboot, or SSH into Linux, and restart services.
cd /opt/rsa/am/server ./rsaserv restart all
Workaround
https:///fqdn:7004/console-ims
https://fqdn-or-ip:7072/operations-console
https://fqdn:7004/console-selfservice
Restarting the Authentication Manager system will restore access to the shortcuts as follows.
Go to Operations Console > Maintenance > Reboot Appliance
Confirm reboot by Selecting check box and click reboot.
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