Change request item stays in Pending Action State when using Provisioning Command node in Identity Management and Governance
Originally Published: 2016-10-06
Last Modified: 2023-09-22
Article Number
000044770
Applies To
RSA Product Set: Identity Management and Governance
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: All
 
Issue
A Fulfillment workflow with a provisioning command node works fine, meaning executes and completes successfully what is supposed to execute but that does not update the state of the change request item, meaning the state of the CI stays in "Pending Action", instead of move to "Pending Verification". 
Resolution
As of today, this is a known behavior of the provisioning command node. It has no awareness or communicate with the change request status. So, until the workflow moves on to another node that communicate the status (in this case the wait for verification/notification) that update the status to completed.

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