RSA Product Set: SecurID

RSA Product/Service Type: RSA Authentication Manager Prime Kit, HDAP

RSA Product/Service Type: RSA Authentication Manager Prime Kit, AMIS

RSA Product/Service Type: RSA Authentication Manager Prime Kit, SSP

We need to gather the configurations and the Logs of the prime server and we have 2 scripts to make the process easy for customers

1. We need to confirm that the logs are set on Debug level.
   1. On Linux:
      1. Under these folders:
         1. /opt/rsa/primekit/configs/amis/tomcat-amis                           "Only available for internal Prime servers"
         2. /opt/rsa/primekit/configs/hdap/tomcat-hdap                         "On;y available for Internal Prime servers"
         3. /opt/rsa/primekit/configs/ssp/tomcat-ssp
      2. Check this line inside config.sh inside each directory of those:
         export CATALINA_OPTS="$CATALINA_OPTS '-Dlog.level=DEBUG'"
      3. If it says anything other than DEBUG change it and save then you will have to restart the tomcat services.
   2. On Windows:
      1. Run the Following exe files:
         1. C:\RSA\primekit\configs\amis\tomcat-amis\tomcat-amisw                  "Only available for internal prime servers"
         2. C:\RSA\primekit\configs\hdap\tomcat-hdap\tomcat-hdapw               "Only available for internal prime servers"
         3. C:\RSA\primekit\configs\ssp\tomcat-ssp\tomcat-ssp
      2. Inside the window that appears go to Java.
      3. Check this line in Java options:
         1. -Dlog.level=DEBUG
      4. If it is anything other than DEBUG change it then save and restart the tomcat services.
         
         
2. Use the scripts configured to collect the logs and the configurations:
   1. For Linux:
      1. run:        /opt/rsa/primekit/scripts/tools/gather_configs.sh
      2. run:       /opt/rsa/primekit/scripts/tools/gather_logs.sh
      3. The output for both will be stored under /tmp download it and provide it to RSA Support.
   2. For Windows:
      1. Go to C:\RSA\primekit\scripts\tools
      2. Run gather_logs and gather_configs
      3. The output will be stored under C:\Users\ADMINI~1\AppData\Local\Temp\2
      4. Collect it and provide it to RSA Support.

In case you faced any issues you can collect the logs manually with guidance from this article:

https://community.rsa.com/s/article/a67930-What-logs-to-collect-to-trouble-shoot-AM-Prime