Configuration unsuccessful and invalid management network settings reported by RSA SecurID Access Identity Router's VM console
Originally Published: 2020-01-01
Article Number
Applies To
RSA Product/Service Type: Identity Router
Platform: VMware/Hyper-V
Issue
- Management IP is invalid
- Management Netmask is invalid
- Management Gateway is invalid
Cause
- The network details were entered and saved but the settings are invalid in some way, or
- Valid network details were entered on the Management tab in the IDR's VM Console, but the settings were not saved.
Resolution
- Go to the Management tab in the VM Console. Check that valid Management network details were entered. Adjust the settings entered there if need be:
- Make very sure that the Enable two network interfaces option matches what was selected for that option when configuring the IDR in the Cloud Admin Console. For reference, see Step 5 in documentation on how to Add an Identity Router Using the Cloud Administration Console.
- Make sure that the IP address and other network details match what was configured for port eth0 in your hypervisor's network properties settings for the VM.
If the hypervisor's network properties settings are incorrect for the IDR, you will need to shutdown the IDR's VM, reconfigure the hypervisor's network properties settings for it, then restart the VM. You can then try to configure it from the IDR's VM Console again.
An example of a correct configuration (with two network interfaces selected) is shown here:
- Once you have confirmed the details entered are correct, you must press the F10 key on your keyboard to save the changes. The cursor should be in one of the fields on the right side of the screen when you do that. After pressing F10, you should get a pop-up displayed with the message Configuration saved, as seen below:
- Press Enter to choose OK to dismiss the pop up.
- Select the Commit tab, and check that you see the message Configuration successful!
- If the system still reports invalid network settings, go back to the Management tab once again to review and adjust the settings and make sure they are saved correctly.
