Console logging to Dell 250 appliance gives error 404 error using Internet Explorer 11

Originally Published: 2020-07-24

Last Modified: 2023-10-06

Article Number

000044859

Applies To

RSA Product Set: RSA SecurID
RSA Product/Service Type: SecurID Appliance
RSA Version/Condition: 8.3.0
Platform: SUSE Linux
O/S Version: 12

Issue

After logging into Dell Appliance 250 console, user experiences a spinning ‘loading’ image with "Access Error: 404 - Not Found". User cannot do anything.
The only action user can take is to kill the browser and try again.

Error_401

User can access console using Chrome without any issue.

Cause

Internet Explorer 11 version requirement.

Resolution

Enable Compatible mode in IE 11.

Reference: https://www.dell.com/community/Systems-Management-General/Internet-Explorer-11-and-DRAC/td-p/4247924

Workaround

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