An (entitlement) collector was run.
Names do not display correctly, although the database correctly has

Login as ACM owner (oracle).
# sqlplus / as sysdba
SQL> column parameter format A30;
SQL> column value format A20;
SQL> select * from avuser.t_system_settings where parameter='Charset';

PARAMETER                      VALUE
------------------------------ --------------------
Charset                        UTF-8


SQL> select * from  v$nls_parameters WHERE parameter like 'NLS_CHARACTERSET';

PARAMETER                      VALUE
------------------------------ --------------------
NLS_CHARACTERSET               AL32UTF8

This is the correct setting for the database and indicates that the database
can store 8 bit characters (and multi-byte)  like Western European correctly.

What you see might look like    "Jes�s"