Disable User Sync
Disabling the user sync feature on Authentication Manager deletes the identity source and previously synced users from Cloud Authentication Service (CAS) permanently. The deletion of synced users happens in the background and it may take additional time to complete. If you need to re-enable the user sync immediatley, we recommend that you account for the additional time needed for deletion of the synced users.
You cannot disable user synchronization if the identity source on CAS is currently in use. For example, if the identity source is mapped to a custom policy, you cannot disable user sync.
Procedure
In the Security Console, go to Setup > System Settings.
Under Authentication Settings, click RSA Cloud Authentication Service Configuration.
Clear Synchronize Internal Database Users to Cloud Authentication Service (CAS) Using Security Domains.
Click Save.
Related Articles
Schedule User Sync Number of Views Attempted to read or write protected memory. This is often an indication that other memory is corrupt. Number of Views Microsoft Office 365 - Configure Active Directory Sync - RSA Ready SecurID Access Implementation Guide Number of Views User Synchronization Number of Views How to enable AveksaAdmin account if it has been disabled from the UI by another user with admin privileges in RSA Governa… Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026) How to install the jTDS JDBC driver on WildFly for use with Data Collections in RSA Identity Governance & Lifecycle RSA Authentication Manager 8.8 Setup and Configuration Guide Artifacts to gather in RSA Identity Governance & Lifecycle
