Email approvals never show up in the RSA Identity Governance & Lifecycle system
Originally Published: 2018-09-26
Article Number
Applies To
RSA Version/Condition: 7.x
Issue
Email approvals are being sent by the approver, and can be seen in the approval email server mailbox before they disappear from the approval email server but on many occasions the approval emails cannot be found in the RSA Identity Governance & Lifecycle system, and approval workflows are left in limbo.
Cause
A system will only check for new emails on the approval email server in specific polling intervals.
If another system polls the same approval email server during that time frame, it may pick up emails that are not intended for it.
Resolution
