Member of User Groups showing <unavailable> in All Users report
Originally Published: 2015-02-10
Last Modified: 2026-01-14
Article Number
Applies To
| RSA Product Set | SecurID |
| RSA Product/Service Type | RSA Authentication Manager |
| RSA Version/Condition | 8.1 SP1 |
| Platform | SUSE Enterprise Linux |
| Platform (Other) | |
| O/S Version | 11 SP3 |
| Product Name | |
| Product Description | SecurID Appliance |
Issue
When generating a report using the All Users template in Authentication Manager, the Member of User Groups column displays:<unavailable> instead of listing group names.
Example:
Resolution
RSA Authentication Manager 8.1 Patch 04 introduced a change where the All Users report template displays only registered groups by default.
To display all group names in the Member of User Groups column, add the following configuration parameter with value true:
./rsautil store -o <OCadmin> -a add_config auth_manager.reports.principal.all_group true GLOBAL 500
-
Replace
<OCadmin>with the Operations Console administrator username.
Example command execution
rsaadmin@app81p:~> cd /opt/rsa/am/utils rsaadmin@app81p:/opt/rsa/am/utils> ./rsautil store -o ocadmin -a add_config auth_manager.reports.principal.all_group true GLOBAL 500 Please enter OC Administrator password: *********** psql.bin:/tmp/37d8de65-80d2-471d-9561-b153972f0fce9559696341296274.sql:108: NOTICE: Added the new configuration parameter "auth_manager.reports.principal.all_group" with the value "true" add_config ------------ (1 row) rsaadmin@app81p:/opt/rsa/am/utils>
To update the value stored in the parameter auth_manager.reports.principal.all_group an administrator would use the command:
./rsautil store -o <OCadmin> -a update_config auth_manager.reports.principal.all_group false GLOBAL 500
Notes
Registered groups apply only to Restricted Authentication Agents.
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