Emergency Access for Cloud Access Service Users
a month ago

Emergency Access for Cloud Access Service Users

You can temporarily provide emergency access for users who cannot use their preferred authentication methods. Users may be unable to use a preferred method for a variety of reasons, for example, the user may have lost an RSA credential or FIDO authenticator, or the user cannot locate the mobile phone where the RSA Authenticator App is registered. In such cases, several methods are available for emergency access.

Emergency Access MethodDescription
SMS OTPThe Cloud Access Service (CAS) can send an SMS OTP to the user's phone in a text message. For more information, see the "SMS OTP" section in Authentication Methods for Cloud Access Service Users.
Voice OTPCAS can call the user's phone to provide a six-digit OTP when the user attempts to access an application. A mobile phone is not required for Voice OTP. For more information, see the "Voice OTP" section in Authentication Methods for Cloud Access Service Users.
Emergency Access Code

If a user forgets or misplaces a registered authenticator, you can generate an Emergency Access Code and provide it to the user to access protected resources when the user is online or offline.

Emergency Access Code can be used online when the user is able to sign in to the company network without the registered authenticator and needs to access resources protected by CAS.

Emergency Access Code can also be used to sign in to a Windows computer that is protected by the RSA MFA Agent for Microsoft Windows, even if the computer has no internet connection. If the computer has an internet connection, the same access code can be used to access resources protected by CAS. For more information see the "Emergency Access Code" section in Authentication Methods for Cloud Access Service Users.

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