Enabling debug for troubleshooting an RSA Authentication Manager 8.x web tier deployment
Originally Published: 2014-02-28
Last Modified: 2023-09-25
Article Number
Applies To
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.0, 8.1, 8.2
Issue
Resolution
NOTE: The Web Tier services will require a stop and start as a change is being made to a configuration file.
- Logon to the server where the RSA Web Tier software was installed as an administrative user.
- Navigate to the <WT_Home>/server/config directory, where <WT_Home> is the path and directory name used to installed the RSA Web Tier software. The default path for Unix is /opt/RSASecurity/RSAAuthenticationManagerWebtier and C:\Program Files\RSA Security\RSA Authentication Manager Webtier for Windows.
- Make a copy of the config.xml file. This is a precaution, as changes are going to be made to this file.
Unix
cp config.xml config.xml-SAV
Windows
copy config.xml config.xml-SAV
- Open the config.xml file with an editor and locate this section..
<log> <name>AdminServer</name> <file-name>../../logs/AdminServer.log</file-name> <rotation-type>bySize</rotation-type> <file-min-size>5120</file-min-size> <log-file-severity>Info</log-file-severity> <stdout-severity>Notice</stdout-severity> <domain-log-broadcast-severity>Notice</domain-log-broadcast-severity> <memory-buffer-severity>Notice</memory-buffer-severity> <redirect-stdout-to-server-log-enabled>true</redirect-stdout-to-server-log-enabled> </log>
- Change <log-file-severity>Info</log-file-severity> to <log-file-severity>Debug</log-file-severity>.
- Change <stdout-severity>Notice</stdout-severity> to <stdout-severity>Debug</stdout-severity>.
- Find the line </web-server> and after this line insert the following section:
<server-debug> <debug-scope> <name>weblogic.servlet.internal</name> <enabled>true</enabled> </debug-scope> <debug-scope> <name>weblogic.servlet.internal.session</name> <enabled>true</enabled> </debug-scope> <debug-scope> <name>weblogic.servlet.logging</name> <enabled>true</enabled> </debug-scope> <debug-http>true</debug-http> <debug-url-resolution>true</debug-url-resolution> <debug-http-sessions>true</debug-http-sessions> <debug-http-logging>true</debug-http-logging> <debug-web-app-module>true</debug-web-app-module> </server-debug>
- Save the changes to the config.xml by pressing Esc then wq!
- Stop and start the RSA Web Tier service for the changes to take effect.
Unix
cd WT_HOME/webtierBootstrapper/server
./rsaserv stop all
./rsaserv start all
Windows
- On the Web Tier server, click Start > Run.
- Type services.msc and press Enter.
- Right-click on RSA Webtier Bootstrapper Server and select Stop then Start or select Restart.
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