Web Tier Shows "Online, Reinstall Required" After Reinstalling RSA Authentication Manager 8.x Web-Tier Package
4 days ago
Originally Published: 2015-08-28
Article Number
000063166
Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Web Tier
RSA Version/Condition: 8.x

RSA Authentication Manager 8.x Web-Tier deployment on Windows or Linux servers.  

Issue
After upgrading RSA Authentication Manager 8.x and reinstalling the Web-Tier package, the Web Tier does not return to a normal operational state.
Symptoms:
  • The Operations Console shows the Web Tier status as:  Online, Reinstall Required
  • The status persists even after uninstalling and reinstalling using the new Web-Tier Update package
  • The Web Tier does not transition to a normal Online state after the reinstall completes

 

User-added image

 

Cause
The Web-Tier package does not overwrite all existing files during a reinstall. Residual files from the previous installation persist on the server and cause the Operations Console to continue reporting Reinstall Required. This commonly occurs when customers run the reinstaller directly without first manually removing the old installation directory.
Resolution
Step 1: Open the Web Tier installation directory and run the uninstall executable.
Navigate to the uninstall directory:  <WebTier_Install_Dir>/uninstall
Run the uninstaller and wait for it to complete.
 
Step 2: Manually delete the old installation directory.
 
⚠️ CAUTION: The following commands permanently delete the installation directory. Confirm the correct path before running.
On Linux (run as root):
rm -rf <WebTier_Install_Dir>
For example,
rm -rf /opt/RSASecurity/
 
On Windows  (run as Administrator from the command prompt): replacing the path with the actual installation directory:
RD /S /Q "<WebTier_Install_Dir>"
For example,
RD /S /Q "C:\Program Files\RSASecurity"
Step 3: Reboot the Web Tier server.
Step 4: Log in to the RSA Authentication Manager Operations Console and generate a new Web-Tier package.
Step 5: Install the newly generated Web-Tier package on the server.
Step 6 — Verify: Log in to the Operations Console and confirm the Web Tier status has changed from Online, Reinstall Required to Online.
Notes

Removing all old files ensures that no outdated or corrupted files remain, which allows the reinstall to complete successfully.

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