Error "PIN change failed dictionary check" and authentication fails for a user in new PIN mode in RSA Authentication Manager 8.x

4 years ago

Originally Published: 2019-09-09

Article Number

000041619

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x

Issue

For a user in new PIN mode, the initial passcode is accepted but an attempt to create a PIN fails with the following error:

PIN change failed dictionary check

Alternatively, the following error is observed on the RSA Authentication Manager Self-Service Console when a user tries to set a PIN that exists in the password dictionary file:

PIN not allowed. Please try again.

Cause

RSA Authentication Manager provides the ability to import a password dictionary file through the Security Console A password dictionary is a text file that contains words that cannot be used as PINs or as passwords. Using a text string defined in this file as a PIN will generate the errors above.

Resolution

Train end users to use more complex PINs that are not included in the password dictionary file. See 000037951 - Using a password dictionary file to control PIN criteria for RSA Authentication Manager 8.x for more information.

Notes

For more information,

See Adding a Password Dictionary.

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