Error: The submitted license file is not compatible. Upload a license file compatible with the product version 8.x for RSA Authentication Manager 8.x
Originally Published: 2015-02-18
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Platform: VMware
Issue
The submitted license file is not compatible. Upload a license file compatible with the product version 8.x.
Cause
The license zip file will typically include at least these files:
- defaultRSAToolbar.cer;
- defaultRSAToolbar.key;
- sdti.cer;
- server.cer;
- server.key; and
- One or more .xml file(s) for the license itself. The format of the file name could be something like 12345678_10_20140123.xml
Resolution
- Extract the license zipfile .
- Copy all of the extracted files to another directory.
- Check each of the .xml files for the license:productVersion to see the version for which it was built. An example of the line:
<license:productVersion>8.3</license:productVersion>
The mention of 8.3 above shows the license is for RSA Authentication Manager 8.3. Authentication Manager supports licenses made for its version or older. If you try to install a license for Authentication Manager 8.4 on a server running Authentication Manager 8.3, it will fail. - Delete any of the Authentication Manager 8.4 or newer files from the copy made in step 2.
- Make a new zip file that includes all of the remaining files. Use this to install Authentication Manager 8.3.
Notes
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