• On the side of the end user who is trying to access the web tier console from the internet to login, the following error is seen:

Sorry, your request cannot be processed at this time       

• In the /opt./rsa/am/server/ImsTrace.log collected from the Authentication Manager server the following errors are registered:

ERROR	16042	Execute command	Administrator “SYSTEM” attempted to execute command “com.rsa.ims.sso.service.CheckAccessCommand”	Failure	Unexpected exception caught	SYSTEM
UNEXPECTED_EXCEPTION	Webtier.selfservice.com		XX.XX,XX.XX	system.com.rsa.command.CommandServerEngine	com.rsa.ims.sso.service.CheckAccessCommand
com.rsa.common.SystemException: Access denied. The authentication request was routed through a load balancer/Proxy server that is not recognized by the system.

• On the Authentication Manager server System Activity Report (Reporting > Reports > Add New or Manage Existing), the following errors are shown:

com.rsa.command.AuditedLocalizableSystemException: COMMAND_EXECUTION_UNEXPECTED_ERRORcom.rsa.command.AuditedLocalizableSystemException: COMMAND_EXECUTION_UNEXPECTED_ERROR Caused by:
com.rsa.common.SystemException: Unable to perform pre-Login process... Caused by: java.net.UnknownHostException: XX.XX.XX.XX:XXXX: invalid IPv6 address at
java.net.InetAddress.getAllByName(InetAddress.java:1170) at java.net.InetAddress.getAllByName(InetAddress.java:1127) at java.net.InetAddress.getByName(InetAddress.java:1077) at
com.rsa.ims.sso.service.SSOPreLoginCommand.performExecute(SSOPreLoginCommand.java:160) at com.rsa.ims.sso.service.SSOPreLoginCommand.performExecute(SSOPreLoginCommand.java:280)