Error message "Asynchronous exception occurred processing event continuation" is reported in RSA Data Loss Prevention
Originally Published: 2016-02-01
Article Number
Applies To
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6, 9.6 SP2 (and all patch versions)
Issue
The following error message is reported in the em.log file:
RSA DLP ERROR - LoggingAsynchronousExceptionListener.onEvent(39) | Asynchronous exception occurred processing event continuation
Cause
The error is generated when tem.home is configured to store DLP events on a Network-Attached Storage (NAS).
Resolution
- NIC of EM server. [upgrade NIC firmware if required].
- Any CRC's/physical errors captured on any interface.
- Make sure that there is no miss-configured MTU on any intermediate node between EM & NAS storage.
- No faulty cables between intermediate nodes.
- No hardware fault on any of the intermediate nodes connecting EM to NAS Storage.
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