Error message "NIC Server is currently not available" displayed for RSA enVision
Originally Published: 2015-06-08
Article Number
Applies To
RSA Product/Service Type: NIC Server
RSA Version/Condition: 4.1
Issue
The issue persists after performing the following:
- Updating the Java version
- Generating a new SSL Certificate
- Enabling all ActiveX control
- Confirming that port 2010 is open
- Updating ESU
- Confirmed that lsdata command is running
- Confirmed that all services are running
Resolution
- Stop NIC Server service
- Open the Windows command prompt (Start > Run... > cmd)
- Issue the commands below.
cd /d %_envision%\bin pi_ls_server.exe -v
If the following error is generated:
CNSQuery::ResolveServerAssignments(2770) <LOCALPARALLELPROCESSING> Client=LVBENV-ES.10.11.8.43 Session=LVBENV-ES.RTDATA.20150603-134836-32 Disabled by client connection or server configuration LSSERVER_ENABLE_LOCALPARALLELPROCESSING=FALSE ClientParallelProcessingSwitch=TRUE Add the following to the pi.ini file in the %_envision%\etc folder, and check first if they exist or not, then after adding them restart the NIC Server service:
LSSERVER_ENABLE_LOCALPARALLELPROCESSING=TRUE LSSERVER_CNSMESSAGEBUFFFERS_COLLATED_LOCAL=4 LSSERVER_CNSMESSAGEBUFFFER_INTERNAL_MEDUM_MAXMESSAGECOUNT=500 LSSERVER_CNSMESSAGEBUFFFER_INTERNAL_MEDUM_MAXMESSAGEBUFFER_KBSIZE=128 LSSERVER_CNSMESSAGEBUFFFER_EXTERNAL_SMALL_MAXMESSAGECOUNT=2000 LSSERVER_CNSMESSAGEBUFFFER_EXTERNAL_SMALL_MAXMESSAGEBUFFER_KBSIZE=512 LSSERVER_CNSMESSAGEBUFFFER_EXTERNAL_MEDUM_MAXMESSAGEBUFFER_KBSIZE=1024 LSSERVER_CNSMESSAGEBUFFFER_EXTERNAL_LARGE_MAXMESSAGEBUFFER_KBSIZE=2048 LSSERVER_CACHEOBJECTMANAGER_AUTO_RELEASE_TIMEOUT=60 LSSERVER_ENABLE_AUTHENTICATION=FALSE LSSERVER_ENABLE_SQLPREFILTER=TRUE LSSERVER_ENABLE_L1FILTERINDEX_READING=TRUE LSSERVER_ENABLE_L2FILTERINDEX_READING=FALSE LSSERVER_ENABLE_L3FILTERINDEX_READING=FALSE
These will check the memory usage and enable the parallel processing.
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