Error when importing security questions xml file in RSA Authentication Manager 8.x
Originally Published: 2016-04-22
Last Modified: 2022-06-20
Article Number
000064110
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
The following error appears when  importing new security questions file to the RSA Authentication Manager Security Console:
 
The security questions XML file you provided is not encoded in UTF-8 with BOM
 
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Cause
The security questions XML file that is provided is not encoded in UTF-8 with BOM.
Resolution
To change the file encoding, follow the steps below:
  1. Open the security questions xml file with a text editor such as Notepad ++.
  2. Navigate to Encoding and choose Encode in UTF-8.
  3. Save and close the file.
  4. Re-import the xml file.

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