Error while installing Enterprise Manager on RSA Data Loss Prevention version 9.6
4 years ago
Originally Published: 2016-05-25
Article Number
000050438
Applies To
RSA Product Set: DLP
RSA Product/Service Type: Enterprise Manager
RSA Version/Condition: 9.6
Platform: Windows Server 2008R2
 
Issue
Unable to deploy DLP Enterprise-Manager server as the package cannot be installed on server as it is not meeting the requirement.

The error message "Failed because" is displayed because port 443 is unavailable.
 
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Cause
The issue is because port 443 is not available and is being utilized by another service/software on the server.

On the Enterprise-Manager server CMD, you will find that server is already listening on port 443 when you issue the command below. 
netstat -ano | find "443
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Resolution

To solve the issue, please perform the following:

  1. Remove the "Microsoft Internet Information Service" (IIS) role from the server.
  2. Open  services.msc and stop any of the below services: 
  • Web Deployment Agent Service 
  • SQL Server Reporting services 
  • IIS 
  • World Wide Web Publishing service 
  • IIS Admin Service
      3. Open the CMD type the below command: 
net stop http
Now the "443" port should be free and available so that when you issue the command: netstat -ano | find "443"  it will not appear. 

     4. You can now proceed with the RSA DLP Enterprise Manager installation.

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