Handling license issues for RSA Web Threat Detection on RSA Link
3 years ago
Originally Published: 2016-12-12
Article Number
000065836
Applies To
RSA Product Set: Web Threat Detection
RSA Product/Service Type: Forensics
RSA Version/Condition: 6.0, 6.1
Platform: CentOS
Issue
The Customer has reported an RSA Link issue with viewing license on their WTD Software download page.
RSA Sales has verified that their license is in good standing.
Resolution
The steps below should be followed in order to address the situation.
  1. Contact RSA Customer Support and report the issue.  
  2. The Customer should provide a serial number they were issued.
  3. Customer Support will look in the system to determine if it is displaying an expired license.
  4. Customer Support will then contact the customer's Sales Representative, as the solution is going to reside with Sales correcting the data internally to reflect a valid license.