RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager WebTier
RSA Version/Condition: 8.x

During troubleshooting of RSA Authentication Manager Web Tier issues, you may need to check the current status of the Web Tier services or restart them to restore functionality or apply configuration changes. This article covers both tasks using the /etc/init.d/ init scripts on a Linux Web Tier machine. RSA Customer Support may also ask you to perform these steps when diagnosing Web Tier connectivity or availability issues.

Prerequisites — Before You Begin:

• You must have root access to the Web Tier Linux machine
• SSH access must be available to the Web Tier machine
• Confirm the machine hostname or IP address before starting

 Task 1: Check Web Tier Service Status

1. Log in to the Web Tier Linux machine via SSH as root. 
2. Check the status of the RSA Webtier Server: 
   

   /etc/init.d/rsaservmgr status

   Expected output:

   RSA Webtier Server        [RUNNING]

   or

   RSA Webtier Server        [SHUTDOWN]

3. Check the status of the RSA Webtier Bootstrapper Server:
   

   /etc/init.d/rsabootstrapperservmgr status

   Expected output:

   RSA Webtier Bootstrapper Server        [RUNNING]

   or

   RSA Webtier Bootstrapper Server        [SHUTDOWN]

   
   NOTE: If both services show [RUNNING], no further action is required. If either service shows [SHUTDOWN], proceed to Task 2 to restart them. 

Task 2: Restart Web Tier Services

CAUTION: Restarting the Web Tier services will cause a brief interruption to Web Tier availability. Ensure this is performed during a scheduled maintenance window or when users are not actively authenticating through the Web Tier. 

1. Log in to the Web Tier Linux machine via SSH as root.
2. Restart the RSA Webtier Server: 
   

   /etc/init.d/rsaservmgr restart

3. Restart the RSA Webtier Bootstrapper Server:
   

   /etc/init.d/rsabootstrapperservmgr restart

Verification: After restarting both services, re-run the status commands from Task 1 and confirm both services return [RUNNING]:

/etc/init.d/rsaservmgr status
/etc/init.d/rsabootstrapperservmgr status