How to Upgrade Firmware on a Series 4s Appliance
Originally Published: 2015-01-30
Last Modified: 2023-09-22
Article Number
000050732
Applies To
RSA Product Set: Security Analytics
RSA Product/Service Type: RSA Security Analytics Series 4s Appliance
Platform: CentOS 5, 6
Other Component: Dell PowerEdge R620
Other Component: BIOS
Other Component: PERC H710P
Other Component: PERC H810P
Other Component: Lifecycle Controller
Issue
RSA recommends updating several firmware packages on the Dell R620 appliance.  It is necessary to upgrade the firmware for the BIOS, PERC H710p and PERC H810p RAID Controllers and the Lifecycle Controller to help resolve several issues and enable the 10G capture card solution.
 
Firmware Versions for the Series 4s Appliance
Security Analytics S4s Appliance
 (Dell R620)
ItemShipping VersionLatest Version
BIOS2.0.192.2.3
iDRAC 1.57.57
Lifecycle Controller1.1.5.1651.4.2.12
PERC H710p21.1.0-000721.3.0-0009
PERC H810p21.1.0-000721.3.0-0009
Required Resources
  1. Browser and access to the internet to download files.
  2. The eight (8) files listed below from Dell web sites.
  3. Access to the console or iDRAC for each appliance to upgrade.
  4. WinSCP or other tool to copy files to the appliances to upgrade.
Resolution
Firmware updates may be applied from the console or through the iDRAC.  It is possible to apply the updates via ssh but if you experience problems and get disconnected you might not be able to access the appliance via ssh. 

Download the recommended files from the Dell URLs listed below.

Stage the files to each appliance and upgrade the appliance following the instructions provided. 

This process will require one or more reboots.  

Download Files

BIOS update file BIOS_V7P04_LN_2.2.3.BIN.
BIOS readme.txt file R620_BIOS_02_02_03_Release_Notes.txt.
Lifecycle Controller update file Lifecycle-Controller_Legacy_Application_TR4J7_LN_1.4.2.12_A00.BIN
Lifecycle Controller readme.txt file LC2 1 4 2_A00_ReleaseNotes.txt.
PERC H710p update file SAS-RAID_Firmware_YVY96_LN_21.3.0-0009_A05.BIN
PERC H710p readme.txt file SAS_RAID_Firmware_H710P_Adapter_RELNOTES_21.3.0-0009_A05.txt
PERC H810p update file SAS-RAID_Firmware_RGPN4_LN_21.3.0-0009_A05.BIN
PERC H810p readme.txt file SAS_RAID_Firmware_H810_Adapter_RELNOTES_21.3.0-0009_A05.txt

Review the Release Notes for Each Package
Please read each release note for each package and only proceed when the upgrade steps are clear.  Failure to follow the directions may render your appliance unbootable.  

Stage Files to Appliance
Copy the executable filess to each appliance to be upgraded, mark the files executable, and then run the files in the following order, rebooting when prompted.  

It is recommended to upgrade via the iDRAC or at the console rather than an SSH session.  
  1. Logon to the appliance as root.  
  2. Create a folder named /tmp/Dell/Firmware: mkdir /tmp/Dell/Firmware
  3. Change to the staging folder:  cd /tmp/Dell/Firmware
  4. Copy the 8 files listed above to /tmp/Dell/Firmware.
  5. Change each file to executable:  chmod +x /tmp/Dell/Firmware/*.BIN
  6. Upgrade each package as indicated below, rebooting the appliance as prompted. 
Update the Lifecycle Controler
This upgrade does NOT require a restart.
  1. Logon to the appliance as root.  
  2. Change to the staging folder:  cd /tmp/Dell/Firmware
  3. Execute the Lifecycle Controler update package:  ./tmp/Dell/Firmware/Lifecycle-Controller_Legacy_Application_TR4J7_LN_1.4.2.12_A00.BIN
  4. Follow the prompts on screen until the process is complete.  
Update the PERC H710p 
This upgrade requires a restart.
  1. Logon to the appliance as root.  
  2. Change to the staging folder:  cd /tmp/Dell/Firmware
  3. Execute the PERC H710p update package:  ./tmp/Dell/Firmware/SAS-RAID_Firmware_YVY96_LN_21.3.0-0009_A05.BIN
  4. Follow the prompts on screen until the process is complete.  
  5. Reboot the appliance when instructed.
Update the PERC H810p
This upgrade requires a restart.
  1. Logon to the appliance as root.  
  2. Change to the staging folder:  cd /tmp/Dell/Firmware
  3. Execute the PERC H710p update package:  ./tmp/Dell/Firmware/SAS-RAID_Firmware_RGPN4_LN_21.3.0-0009_A05.BIN
  4. Follow the prompts on screen until the process is complete.  
  5. Reboot the appliance when instructed.
Update the BIOS
This upgrade requires a restart.
  1. Logon to the appliance as root.  
  2. Change to the staging folder:  cd /tmp/Dell/Firmware
  3. Execute the PERC H710p update package: ./tmp/Dell/Firmware/BIOS_V7P04_LN_2.2.3.BIN
  4. Follow the prompts on screen until the process is complete.  
  5. Reboot the appliance when instructed.

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