How to collect a network trace for RSA Community issues in Google Chrome
Originally Published: 2017-02-23
Article Number
Applies To
Platform: Google Chrome
Issue
Resolution
The steps below explain how to capture a network trace from within the Google Chrome web browser.
- Open the Google Chrome web browser and navigate to the specific page that is experiencing the issue.
- Open the Developer Tools by clicking the Options button in the top-right corner and selecting More Tools > Developer tools.
(The Developer Tools can also be opened by pressing F12 or Ctrl+Shift+I in Windows or Option+Command+I in macOS.)
- Click on the Network tab within the Developer Tools pane and ensure that there is a red circle in the left corner and that, which indicates that the network activity is being recorded.
(If a gray circle is displayed instead, simply click on it to begin recording the network activity.)
- Select the Preserve log checkbox to capture more than the last page visited.
- Reload the page by pressing F5 or Ctrl+R (or Command+R on macOS), or by clicking on the Refresh icon in the browser toolbar.
- Perform any other activity relating to the issue, such as clicking on certain links or buttons, so that the activity can be captured in the trace.
- Within the Developer Tool pane, click anywhere within the Status column as shown below and then press Ctrl+A (or Command+A on macOS) to select everything.
- Right-click on any of the blue highlighted text and then select Copy > Copy all as HAR.
- Open a simple text editor (such as Notepad or Notepad++ in Windows or TextWrangler in macOS) and paste the copied data into the application.
- Save the text file with the .har extension.
After saving the file, provide it to RSA Customer Support via the support case for it to be analyzed.
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