How to determine the RSA Authentication Manager 8.x hardware platform
Originally Published: 2018-05-02
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
Dell models typically have a service tag is visible from the back, and Intel models have a pull-out tab on the front.
However, it is not always easy to get into the server room. This article provides administrators with a command that can be run remotely.
Tasks
Tasks include:
- Gain console access to the Linux operating system of your RSA Authentication Manager appliance, wither by SSH or direct console access.
- Gain root privilege.
- Run the dmidecode command and search for the hardware information.
Resolution
- Gain console access to the Linux operating system of your RSA Authentication Manager appliance via SSH or direct console access.
- Escalate to root.
- Run the command dmidecode | fgrep -i product.
One or two lines should be displayed in the output, as shown above. Use the following table to determine the hardware platform for your appliance:
|
Notes
Then use WinSCP of other SCP app to copy the file of the AM server to your PC so that you can send it to RSA Customer Support.
Sometimes you need this output for Power Supply serial numbers or disk drive model information.
Other option on Intel hardware
dmidecode |grep "Asset Tag: F"
Asset Tag: FC6RS142200072_100-200-313-03_FFF
Other option
dmidecode |grep Serial
Serial services are supported (int 14h)
Serial Number: FC6RS140700002
Serial Number: QSGR34601556
Serial Number: FC6CH140700195
