Identity router status changed to distressed after reboot in RSA SecurID Access
Originally Published: 2016-09-20
Article Number
Applies To
RSA Product/Service Type: Identity Router
Issue
Cause
The below message can be seen in the symplified.log
2016-09-19/13:42:29.183/UTC [ServiceMonitor] WARN com.symplified.service.shared.manager.ServiceMonitor[178] - Failed to start bootstrapService since Mon Sep 19 13:36:35 UTC 2016 (353 seconds), retrying..., cause: com.symplified.service.shared.StateChangeException: Unable to start service: bootstrapService [at com.symplified.service.shared.AbstractStatefulService.start(AbstractStatefulService.java:72)], Caused by java.lang.RuntimeException: Failed to apply custom rules [at com.symplified.service.appliance.network.Routing.resetRouting(Routing.java:112)], Caused by java.lang.RuntimeException: Problem applying custom route [/sbin/ip route add 10.10.10.10/32 dev eth0 via 10.05.5.5 table custom]: Error: an inet address is expected rather than "10.05.5.5".
Resolution
2. Next to the identity router name, select Edit.
3. Click Next Step to access the Settings page.
4. In the Static Routes section, correct the invalid route
5.. Click Next Step.
7. Click Save and Finish.
8. Click Publish Changes.
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