Identity router status changed to distressed after reboot in RSA SecurID Access
Originally Published: 2016-09-20
Article Number
Applies To
RSA Product/Service Type: Identity Router
Issue
Cause
The below message can be seen in the symplified.log
2016-09-19/13:42:29.183/UTC [ServiceMonitor] WARN com.symplified.service.shared.manager.ServiceMonitor[178] - Failed to start bootstrapService since Mon Sep 19 13:36:35 UTC 2016 (353 seconds), retrying..., cause: com.symplified.service.shared.StateChangeException: Unable to start service: bootstrapService [at com.symplified.service.shared.AbstractStatefulService.start(AbstractStatefulService.java:72)], Caused by java.lang.RuntimeException: Failed to apply custom rules [at com.symplified.service.appliance.network.Routing.resetRouting(Routing.java:112)], Caused by java.lang.RuntimeException: Problem applying custom route [/sbin/ip route add 10.10.10.10/32 dev eth0 via 10.05.5.5 table custom]: Error: an inet address is expected rather than "10.05.5.5".
Resolution
2. Next to the identity router name, select Edit.
3. Click Next Step to access the Settings page.
4. In the Static Routes section, correct the invalid route
5.. Click Next Step.
7. Click Save and Finish.
8. Click Publish Changes.
Related Articles
Provisioning Node Mapping display changed in RSA Identity Governance & Lifecycle Number of Views Webserver failed to start - Lockbox fingerprint has changed Number of Views How to disable the automatic startup of RSA Identity Governance & Lifecycle when the server is rebooted Number of Views Edit, Restart CM, Reboot Appliance and Shutdown Appliance buttons under the Admin > System > Appliance tab are deprecated … Number of Views Issue with FSM file shares being lost until the server is rebooted. Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
